HVAC DirectReviews of hvacdirect.com

First time buyer. Fair pricing. Unit packaged well and recieved in less than a week. Thanks

I ordered my system around September. I finally got around to installing it in November. The 1 1/8 line set I had ordered came with insulation on it so no obvious faults when I stored it. When I rolled it out it was apparent it had multiple kinks in it. I had to go to the local vender to get new line set. I didn’t think HVAC DIRECT would do anything because of the time that had lapsed. I emailed them and they apologized for the inconvenience and refunded me for the damaged line set. Wow. Honestly I had my doubts about this company when I order a system from them. I was wrong. They worked very hard to help me. The system is installed and running great. I’m very happy. I would use them again and recommend this company if your a DIY like me. Or even if you pay someone else to install. I installed and maintained HVAC units at my old job along with many other things.

In my original order, I received a condenser that was undersized according to my HVAC installers. When I called HVACDirect, their technical team agreed and started the process for an exchange. I then received a call from Miguel Jusino in the escalation department of customer service. He told me that his counterparts told him that we were trying to get the system we purchased installed before my daughters wedding to accommodate family guest staying at our home (converted garage to a guestroom). Miguel then did everything he could to help us get the condenser exchanged before the wedding. He was very understanding of our situation and extremely helpful. This is the kind of customer service you wish every company had! DS

Got it a week before our old furnace went out.

Everything was great. HVAC was the lowest I could find for my replacement of my PTAC. Checkout was easy. Great communication. Shipping speed an delivery service was excellent. I highly recommend HVAC!

Recieved — very good service by charle cabiles —

I had a great experience with HVACDIRECT! It was a very reasonable price for a furnace, and it was delivered in 2 days. It was packaged very nicely and securely. I'll buy from them again. Thank you for a great customer service.

I spoke to Kevin in the chat support he was absolutely phenomenal and answered all my questions