Humps OpticsReviews of humpsoptics.com

⭐ 1/5 Really disappointing customer service What should have been a simple return has turned into an incredibly frustrating experience. I’ve had repeated problems trying to return unwanted glasses, including my parcel ultimately being returned back to me, leaving me significantly out of pocket. What makes this even more frustrating is that the phone number and email details I used were the information provided on Humps Optics’ OWN website. I followed the information they supplied, yet I am the one now left dealing with the consequences and financial loss. Humps refunded six pairs without requiring their return, but I repeatedly explained that I DIDN’T want free glasses. I wanted to return the unwanted products so they could potentially be resold or reused rather than sitting unused and ultimately going to waste. I find the environmental side of this particularly disappointing. I have actively tried to send perfectly usable products back rather than unnecessarily waste them, yet instead of helping facilitate this, I have been expected to spend even more money on postage after already being left out of pocket. Communication has also been extremely poor, with generic responses that don’t properly address the situation. One email wasn’t even signed by a person and was left as “[Your Name]”. I am now being ignored, still without a proper resolution and down a considerable amount of money. For a company selling consumer products, I would have expected far more consideration for both its customers and the unnecessary environmental waste created when customers are actively trying to return perfectly usable products. Extremely disappointing experience and customer service. I certainly would not recommend Humps Optics based on how my case has been handled.

I purchased three pairs of sunglasses in 2024. The company heavily advertises a Lifetime Curveball Warranty through which you can pay $8.89 S&H to replace your sunglasses if they are broken or damaged for any reason. Over the past month I have attempted to utilize the warranty after my father accidentally broke the pair I had gifted him. I completed the warranty form on their website twice (the form does not ask for a photo). I also emailed and Facebook messaged. They don't have a posted phone number or I would have called it. For more than a month I didn't get any response whatsoever. I was very disappointed to tell my father that the warranty was clearly a scam. A month after I started this process my father threw away the broken sunglasses. Who keeps broken sunglasses for over a month? In frustration I responded to one of their frequent marketing emails and magically they responded... But no they can't help me anyway because we no longer have the glasses after more than a month to send them a photo. They should have requested the photo as part of the Warranty form, but to expect that we held on to broken sunglasses while they ignored me for over a month is absurd. They offered me a 15% discount as a consolation. A convenient excuse to not have to fulfill their promise. If you look around the web there are many complaints of their lack of responsiveness to warranty claims.

I put through an order as I could not find my previous sunnies. Having found them after a few hours, I contacted them to cancel the order as it was no longer needed. They did however ship the order a day LATER. I reminded them of the email I had previously written BEFORE them shipping the items. Janie said there was nothing else to do as the order had already left their location. The whole experience felt like I was dealing with a scam company in China. Needless to say this is the last time I order from Humps Optics. I have been wearing their sunnies for 6 years now. They do scratch easily so one ought to be terribly careful with them. Their customer service is atrocious. Not sure of their provenience but they are most certainly in need of training.

Glasses broke, trying to claim the warranty and after one reaction no reaction whatsoever anymore. I was happily wearing them but this is just disappointing and even annoying getting no reaction on something they advertise so much with.

I was a huge enthusiast for this brand for years, but recent experience with Janie in the customer service team has ruined that. Bought my sunglasses nearly 5 years ago with the lifetime warranty for 2 replacements. I received my first replacement 18 months ago but have seen degradation of the lens coating on this latest pair which is unexplained. Contacted customer services only to be told there was nothing they could do to remedy this clear fault, but also that they had changed their policy 30 days previously to only offer 1 replacement pair due to illegal uses of the policy by other people, with no notice to customers still in their warranty, and that I couldn’t replace them under the policy regardless. I pointed out that I hadn’t originally been looking to claim against my warranty and was reporting a fault, and they could visibly see the damage, and that I hadn’t been notified of any changes to my warranty. I then got the same copy and pasted response over and over with no acknowledgment to my main concerns. I was then offered a 15% discount as a compromise, only for a 25% site wide offer to go into effect the next day! I’ve never felt so let down by a brand before, might as well buy cheap sunglasses from amazon instead.

Terrible customer service. Their checkout software changed my city and state and I didn’t notice till I ordered it. I sent 3 emails all before it was shipped and no one got back to me until after it was shipped. They then refused to change the address and send me a new one. They also refused to do a refund. This is the worse customer service I have ever experienced in my life. Also you can find the glasses they sell on temu or Alibaba.

I've had three pairs of sunglasses break. Contacted Humps 5 months ago, haven't had a response. False advertising and no customer service.

Bought 2 pairs & on both pairs the coating of the lens just rubs off! I contacted Humps & they said I could replace both pairs under their lifetime warranty but I’d have to pay shipping ‘per pair’! And to the UK that’s over £60! I asked why I’d have to pay for shipping twice when they could just post both pairs together in the same box & they replied “If you are not happy with the warranty policy, you are welcome to purchase these again at full price yourself.”! I also had to pay import tax to receive them the first time round at the post office.