Humble ServersReviews of humbleservers.com

Been a client since 2020. Other than some minor inconveniences, 2020 to middle of 2023 was a smooth sailing period. And then the issues started: Aug. 1st, 2023: The client startup field was not working. We asked for the addition of Aikar's flags manually, through a ticket. A tech support agent replaced the whole startup command with JUST the flags, leaving us unable to start the server for 4 hours, until they fixed it. Oct, 26th, 2023: A total of almost 24 hours of downtime due to server node failure. Feb. 25th, 2024: Server node goes down Sunday morning. Support does not reply to our ticket until Monday evening, when they tell us they've messaged the data center and are waiting for a fix. Server is fixed Tuesday evening. Mar. 16th, 2024: Server node goes down AGAIN, Saturday morning. Support AGAIN does not reply to our ticket until Monday morning. They are also ignoring all messages on Discord from other server owners asking for an explanation. Server is fixed Monday evening. Support team FINALLY replies with a weak PR apology a whole day after the issue is fixed. No credit for the 5 days the server has been down the last month though, can't let an apology affect their wallets. The hardware issues were probably an unfortunate circumstance (or a very cheap choice in datacenter), but I can not excuse the terrible service and support. EVEN IF you're fine with this skeleton crew level of support, there's cheaper hosts out there. Avoid.

I used this hosting service a lot back in the days. Few days back i bought a server me and few of my friends wanted to play modded minecraft. I even bought advanced support addon. Whats my issue? currently 2 days without the modpack added onto the server. Support did not aswer me more than 24hrs.

Lots of downtime, which the random stops for that downtime cause database errors and flat out removals of the databases. Support has no basic knowledge on how a Minecraft server works, and servers and important tickets such as downtime take 3+ hours to respond. Unimportant tickets could take a day or two for responses. All reviews I've seen before buying were from before 3 months ago. Apparently the service has dropped SIGNIFICANTLY since then. Ping issues along with this are horrible. Just avoid them. In the process of switching hosts as of now because of the constant issues. Had issues on and off from my first date of owning a server here.

If you're looking to host a test server or a server for around 5 people, then Humbleservers is pretty good. The prices are some of the lowest I've seen, but low prices come with negatives, it's shared hosting to the maximum, you'll experience lag on your world caused from other servers on the machines. The support team is pretty meh, if you have a simple issue which can be sorted with Google, then you'll be fine and get supported, otherwise the support is a bit spotty, with some of the team members being pretty useless. Tickets can also take a long time to get solved, with use of BetterDiscord you can see them having a ton of tickets piled up. But then, the support team is mostly kids or young teenagers. This isn't a professional hosting support team. The community of HS seems to be around 10-14 year olds, it's one of the most childish discords I have ever seen for a company. Which I personally view as saying a lot about the hosting, when the only appealing thing about it is the low low prices so kids can afford it. If you're looking for your server to be successful, run smoothly and not be effected by other servers which are out of your control - I'd avoid Humble at all costs. The website hosting they offer, advertised at unlimited SSD storage usually only has 25-50GB of space available for everyone who has webhosting from them. It's a mess. You've then got the all so basic mc panel - While most websites will offer a backup module, where you can easily keep backups of your server - Humbleservers doesn't. They tried and couldn't get a backup system to work properly, so they removed it from the panel. To get a backup of your server, you need to either manually make a .zip of your server or contact the support team via a ticket. So if you've had a world issue and need to restore a backup, it's one of the more annoying hosts to have to deal with. On top of this, if you wish to get a backup from before 3 days ago - They make you pay. Which is just hilarious that something so easy and simple, which is offered everywhere else, is something you must pay for on Humble. While I enjoyed my little time at Humbleservers for the price - It was shocking clearly how oversold and bad at performance their servers are. After moving to a well-respected host offering dedicated cores my servers performance boosted by around 300-400%. HS Also claim recently that their 'ultimate' plans are using dedicated cores. Though, you are able to purchase more cores still on ultimate plans. I wouldn't trust HS with anything claiming to be 'dedicated'. Then there comes the issues with support & billing: Issue #1: A while back they offered an uppgrade to a new servers with a better CPU, this upgrade cost $5 and would be a one time payment where the monthly cost wouldn't go up. It didn't seem like they were aware of how to handle doing this, as I was able to go into the client area and remove a permeant core upgrade which came along with this offer, meaning they'd lose $5 a month while giving me "better" specs. This surely isn't good for business. Issue #2: On one of my servers I had upgraded the amount of cores. After a while it was clear upgrading cores had no real effect on performance so I cancelled them from the server so next month I wouldn't be charged for them. How they handle this is by removing them INSTANTLY, without refunding back the amount left. I had to complain in a ticket and even then, they claimed they would refund me a small amount out of kindness. This is terrible business - If you pay for something and then request a cancel of this product - You should get refunded the amount left or the service should remain for the remaining days you paid for.

Used to be a 5 star review with nothing but love for them but recently my vps was deleted without an email notification before hand or even a notifcation on there site which led me to lose all my data that was on it. I got a refund but the data I lost was worth more than the price.