Rahim M.
scam alert .i purchase account with…
scam alert .i purchase account with theme abouat a mounth a go i fail ok.and after i cant acces to my account and they keep charging me and when i contat support they say i my fault and they cant refund me and they told now we cancel you sbraction and they didnt give me any proof or email that they gonna top charging me .
Response from Humble Futures FundingJan 8, 2025
Dear Rahim, Thank you for reaching out to us. We sincerely regret that we could not meet your expectations regarding your recent refund request. While we strive to accommodate various situations, we maintain a strict refund policy for subscription updates, as outlined in our Terms of Service & FAQ. To address your concern, we would like to clarify that all subscription cancellations must be initiated via email or through a support ticket in Discord, as specified in our FAQ. You mentioned that you had previously canceled your subscription; however, after a thorough review of our records, we were unable to locate any cancellation request submitted via email or through our support ticket system. Please rest assured that we keep a detailed record of all cancellation requests to ensure transparency and to prevent any discrepancies. As soon as we received your request, our support team promptly canceled your subscription and provided you with confirmation via email. While we regret that we could not issue a refund in this instance, we want to assure you that your account remains active and ready for trading at your convenience. Additionally, our support team is here to assist you with any questions or concerns you may have. We truly value your business and hope to provide you with a positive experience moving forward. Please feel free to reach out if there’s anything else we can do to assist you. Best regards, HFF Customer Support Team




