HumblecrateReviews of humblecrate.co

Package didn't come after waiting for 2 months. Contacted customer service, no response for over a week. Contacted again, no response for over a week. Finally someone told me package was lost and they'd send me an update. Two more weeks went by and no follow up. I finally emailed asking for a refund and got a response right away, that the package is already on its way so I can't get a refund. Finally got the package 4 months after I ordered it, 2 months late for my mother's birthday.

I ordered adult face shields from humble crate, it took almost 2 months to arrive, it was poorly made and did not fit. I contacted them several times, they replied approximately 3 weeks later and said the shields could not be returned. I’m stuck with useless face shields and did not get a refund. I do not recommend this company.

Took three months to receive an item. this is a colombian overseas company. you are charged an overseas fee on top of what you order. they offer a “skip the line” fee which is a red flag. got my puzzle 3.5 months. after i ordered. they are garbage and and a scam

DO NOT BUY FROM THIS COMPANY. Like many others, I bought a Moruska puzzle in early April, it was "lost" in CA and I'm getting the run around from "Fran" all the way into late July. I will be filing a dispute with PayPal if I get yet another unhelpul, generic response from this awful company. I feel like they're just trying to keep people in limbo wondering whether or not they'll get a replacement until the eligibility for filing a dispute has passed.

As others have shared, DO NOT purchase from this company. I ordered a puzzle on April 13. By June 1, still no puzzle and tracking info showed no movement from their warehouse in CA (I live in CO). Contacted seller, received prompt reply from "Fran," customer specialist, apologizing and promising to check on my order and send updated tracking info. Suggested I wait 7-10 biz days to receive order. I kinda forgot about it and when I remembered by beginning of July still had not received the puzzle. Tracking info showed "Not Found" so I contacted them again to ask for a refund. "Fran" again replied, apologizing for delay, and promised to look into it. Asked that I wait 7-10 biz days to get new shipment (as if shipping anything from CA to CO takes 7-10 biz days?). At that point I googled this company and found these reviews. I replied that I did not want a new shipment, I wanted my money back, and they had had more than enough time to figure this out if they were actually sending a product. "Fran" replied that now that she had passed info on to the shipping department, it was now too late to cancel. To which I basically replied, "BS." (but in nicer language) and filed a complaint with PayPal. I contacted seller again to let them know and give them opportunity to resolve this between us directly, as PayPal suggests, and "Fran" continued to ignore my request for a refund and stuck to the story that a new product would be shipped out. That was last week. This morning I escalated the complaint to an official claim with PayPal and am hoping to get my money back. I'm embarrassed that I didn't look into this company before ordering!

DO NOT ORDER FROM THIS COMPANY!!!!! I wish there were a negative star review. Ordered April 13th, still no puzzle. It has been "in transit" to USPS for a long time.

Months in, no product, no response to email. AVOID

I ordered a Moruska Large 1000 piece puzzle in April and still have not received it as of July 12th. I have emailed several times and have been told that, as far as they are concerned, they show the item shipping on April 29th from Inglewood, CA and that they will not refund my money. I have contacted my credit card company to dispute the charge and I am in the process of notifying the BBB. Total scam and shame on Facebook for not making sure that reputable companies are advertising with them. I definitely learned my lesson.