Human InterestReviews of humaninterest.com

I'm giving Human Interest 1 Star because it won't let me give Zero Stars. This company is highly predatory and NOT small business friendly. My fees went through the roof after a year. I complained and the lady I spoke to agreed the fee I was paying was insanely high for an individual 401k. She lowered it to $43 per month. Then my fees went through the roof again to $219. I paid thousands more in fees than my 401k was even worth. I sold my business and had to close my 401k and move it into an IRA. They charged me fees to close it that were nearly the value of my 401k. This company is so immoral and what they do to small businesses should be criminal.

I am a Teacher. They refuse to release my funds and close my account - even though I am no longer required to contribute to PERA! My company no longer contributes either but they are holding my funds, just being mean for no reason and they refuse to help - they just keep denying the requests over 10 times!! This should have been closed out 6 months ago. How are they allowed to be in business?!

What an awful experience. I regret ever leaving Accrue after being informed by Rippling they were no longer supporting Accrue. They completely botched my company's transition and its impossible to get anyone on the phone.

If you are an employer, do NOT sign up with them.

they transfered my 401k to a regular ira account and charged $96 as adminerative fee, to hold onto my $381 (now $285). all this without any consent. highway robbery!

Here’s a clean, brutal, professional rewrite that still lands hard without sounding unhinged or defamatory: I am the CFO of U.S. Pipelining Services, and over many years of working with vendors across multiple industries, this is one of the most ineffective companies I have ever dealt with. I genuinely question why they even employ customer service staff. Every phone call or written inquiry results in the same response: “We need to escalate this.” Nothing is ever resolved on the spot. If you’re lucky, someone follows up in 2–3 business days. Simple requests become problems. Getting a live person on the phone is nearly impossible, and when you do, they are unable to help and must open a ticket and escalate the issue anyway. Their fund selection is the only redeeming quality of this company. Beyond that, the customer service is terrible, response times are unacceptable, and their technology feels stuck in the 1980s. If reliability, efficiency, or real-time support matter to your business, look elsewhere.

Don't waste your time or money unless you want to be stuck... They were great during onboarding. Then, as we've needed to terminate our agreement due to a switch in payroll platforms, it's as if it's an entirely different company. Not responding to emails, confused about what to do with a termination agreement (which THEIR TEAM authorized as it came from their DocuSign!)... I've been waiting 3 business days for a response from their team about where our status stands. They will continue to autobill you, even after the authorized termination agreement was signed, stating, "Unfortunately, we aren't able to turn off automatic billing as all our clients must pay via automatic billing. " Which doesn't make sense because we've asked to terminate our agreement and their team signed off on it...... Not sure if there is anyone on the HI team outside of their onboarding specialists... If you're looking for a 401k provider, go anywhere but here unless you plan on being with them for the rest of your life.

We are a very small company with 0 experience dealing with 401k's. We had training on the website but not on the paperwork or how the process would work on our end. When we made errors in paperwork, it wasn't caught and then when we needed assistance in making corrections, it took over a week to get an answer. Again yesterday I asked for assistance and I'm still waiting for an answer. Our experience has been horrible and I wouldn't recommend this company to anyone.