HumanapharmacyReviews of humanapharmacy.com

The system they have in place is nothing but PURE FRUSTRATION AND STRESS! Just to get a simple prescription refill, it takes days on end of waiting, only to find the prescriptions have not even been processed or sent out. Their app is a totally useless. When calling to get things straightened out, it takes at least two calls to a human. The first call to explain how the automated system screwed up the prescription refill and get assured everything is OK. Then another call to a human to explain how the first call to a human didn't resolve the problem and then wait another 5 to 7 days for the (LIFE DEPENDANT) prescriptions that are now TWO WEEKS OVERDUE, even after paying the EXTRA fee to have them expedited (IN 3 DAYS)! NONE OF THE PEOPLE that a consumer is able to speak with, has any authority to help the consumer, because their hands are tied to the STUPID and RIDICULOUS processes implemented by the management team to "streamline" to process for the consumer. Somebody should wake up the executives sleeping under their desks and force them to order prescription refills through their own company.

Review: My recent experience with Humana's transportation service, now handled by Modivcare, has been utterly disappointing. The transition has been a disaster, leaving me stranded and frustrated. Modivcare's inability to provide accessible service to all clients, especially those with unique needs like dialysis patients, is unacceptable. Their insistence on extensive notice for appointments, lack of flexibility, and disregard for individual circumstances have left me with no options but to rely on Uber, often leading to canceled appointments and missed healthcare opportunities. Furthermore, their use of vans or buses emblazoned with company logos violates privacy rights and HIPAA laws. The recent changes, seemingly driven by cost-cutting measures, have severely impacted patient care. I will be switching providers at the earliest opportunity.

Centerwell Pharmacy is a joke. If you call them, you get someone that speaks broken English. ZERO help! I gave up and hung up. If I had known this I would have never gone with Humana! My Dr. is too busy for me to be calling everytime I have a problem with Centerwell. I'm going to see if I can't drop them both.

I have been in contact with Center Well pharmacy about 3 times. First time they said it needed to be pre-approved. my doctor did all the pre-approval paperwork and sent it into them. the second time they said they needed 10 questions answered by my doctor. She did that. the third time the first gentleman said that it was shipped, but the computer page showed that it was cancelled. He transferred me to the pharmacy who then again said my doctor never sent in for the pre-approval again. All I get lies and the run around. This company needs to go out of business. Humanna needs to join a different pharmacy. I did not have these problems before they went to Center Well Pharmacy... Either go back to the original pharmacy or get a whole new pharmacy. You will start losing customers in your insurance company if this keeps up. please fix this situation.

I placed an order for a refill for two prescriptions a week ago. One order was filled and shipped. The other has disappeared from their system. So even though I have a print out of the web page that says "Thank you for your order" and provides all the details about my shipping address and payment method AND gives me a New Rx request #, there is nothing to show that I ever placed the order. I have spent 30 minutes with a chatbot confirming that the order was placed. I now have spent another 30 minutes talking to one of their reps. She can't find the order either. Unbelievable incompetency.

This place is a joke. Go find another pharmacy because whatever you send in to CenterBad Pharmacy, you will not get it. It is crap. I have tried and tried numerous times to get numerous prescriptions filled here to no avail. They accept the prescription and then after a few days they cancel the order. No matter how many times her Dr. calls in to give them the information they cancel the order. DO NOT USE THIS CRAPPY PHARMACY!

The WORST pharmacy I have ever dealt with!!! Incompetent, from the representatives to the complaint department. They will mess up everything about your order, information and even who deals with your prescription. No callbacks to me or my insurance company on important issues. When they don't want to handle your issue, you will be disconnected. If they remember to get your phone # in case you get disconnected, they will NOT call you back. If you want to be frustrated trying to actually get your prescription, just call Centerwell aka Humana Pharmacy. Don't say you were not informed!!! They took my order for specialty mefication WELL AFTER they knew that my insurance had dropped them, and never let me know that it would not be sent out. They did not even let my insurance company know that they took the order to fill prescription, which now I had to jump through hoops to get this medication. I have severe psoriasis and my whole body breaks out without taking it on time. Centerwell Pharmacy (aka Humana Pharmacy) did nothing to rectify the situation. Maybe thats why they changed pharmacy name from Humana to Centerwell!? Should be option for 0 star rating.

CenterWell Pharmacy 1. Terrible customer service. Spoke to 3 agents by phone (only 1 was helpful) and to 1 by chat (who intentionally and abruptly ended chat without notice). Took about 3 hours total 2. Hidden policies. Policies aren’t communicated anywhere in online ordering system, like limits on # of items. You can order a large quantity, order is confirmed, then later you receive cancellation with no explanation. I had many cancelled orders and only learned why after contacting them. 3. Awful practices. Website clearly says that OTC spending allowance needs to be used by December 31. We placed our final online order on December 26, 2023, to use up remaining allowance for 2023 before December 31. CenterWell shipped the items in January 2024 and deducted from 2024 allowance. So we lost part of our allowance from 2023, because they didn't deduct the orders placed in 2023 from our 2023 allowance, and we now are already down in our 2024 allowance, even though we have not ordered anything in 2024! The website clearly says that funds do not roll over after December 31, but evidently CenterWell can deduct at their discretion. The only answer I received pointed to wording available ONLY in the print catalog that shows a December 20 deadline for submitting orders by MAIL. The wording is not found on online ordering site NOR does it say it applies to online orders. Following is the exact wording from mail-order catalog that customer service used to explain why our online shopping order placed in 2023 was deducted from the 2024 balance (capitalization added by me): "For all members: MAIL AND FAX Due to added time to receive your request by MAIL, we encourage you to allow extra time when placing your order. If you have a monthly allowance, submit your order by the 20th of each month. If you have a quarterly allowance, submit your order by the 20th of the last month of your allowance period. Last month of quarters are March, June, September, and December."