HumanapharmacyReviews of humanapharmacy.com

Thank you all for previous comments!! I am new to Humana this year and I have just reviewed the OTC list of products for 2026. So very little to choose from and descriptions are so vague, not to mention the "Compare List" tells me almost nothing. So very disappointed in this so-called benefit. As seniors, we deserve better choices for our needs!

Ordered over the counter items over a week ago, took four days just to acknowledge the order was being processed and now the days later and still haven't received the shipment. I was unimpressed with the very limited selection of items available and all appears to be off brand, cheap items so doesn't even make the quarterly money I receive work it at all. Others I have had allow me to shop at drug stores. Of this is how they handle OTC shipments, I sure as hell am not allowing them to process my necessary meds. Just another way to screw seniors out of benefits we long ago earned.

Worst Experience ever. Still waiting to get specialty script approved and filled after 6 weeks! Would highly recommend a different RX plan for Medicare!

The OTC allowance is awful. Most items are off brand cheap things a healthy senior won't use. No decent toothbrushes, skin care, vitamins, collagen, or anything else useful. Very bad.

Ordered a 90 day supply of medication to save money. They took my money through After Pay and I never heard anything more until I called looking for my prescription. Was told they had not received payment, however my bank showed they had received payment the day of the order. Center well uses After Pay yet they have no records of funds received by After Pay. I spent over 2 hours on the phone with them getting the run around. Do NOT ever use them for anything. You will just get passed around a circle on the phone. If I could give them 0 stars I would.

The OTC option is a joke. You have to order on line and the item is shipped. You'll receive your order in about 4 days to a week.

Humana Centerwell otc for orders is about bad as it can get the worst of the worst the shipping label didn't have my apartment number on the package and it was delivered to another tenant apartment even though FedEx smartpost delivery driver saw that it didn't have a apartment number on it he went on ahead and sat the package by another tenants door anyway, and I live at 120 unit apartment complex and I had to walk around the apartment complex looking for the package by other tenants doors and luckily I was able to find it, I called centerwell otc and told the representative to make sure that my apartment address is in the system correctly on my packages being shipped and she told me that she wasn't able to make changes or see my address even though I've been using my physical address all alone to have my package from centerwell shipped with my apartment number listed on the packages, the representative was extremely rude & nasty and difficult to talk with a very unprofessional woman and she kept telling me to call FedEx and have them to straighten my address out when its not my responsibility to contact FedEx to straighten my address out its centerwell otc responsibility to straighten out the address glitch/ mistake that they made and it's not FedEx responsibility to straighten out centerwell otc incompetent employees mistake, this is the first time something like this has ever happened besides centerwell sending me the wrong products and once another customers order and centerwell otc has removed my apartment number from my address so how would FedEx know who apartment to deliver the package to, this is very alarming for a pharmacy company to deliver my packages without the full address information that's already on their files/system this is invasion of privacy of medical supplies being delivered with missing address information and extremely unprofessional and lack of concern on centerwell customers service otc employees department or who's ever handling the packages and shipping labels with the address listed because that's medical supplies and personal information being delivered so they should make sure that the address is correct to keep packages from getting in the wrong hands not intended for

All I ordered was an OTC product but a necessary one just the same. Ordered it on Dec 24th. FedEx did not recieve shipping instructions until Jan 7 of the following year! Subsequently it is now the 10th of January and still no product. And Humana wants me to use them for my prescriptions!! LMAO!!! I’d be dead waiting for them to arrive or not, who would know? So yeah if it weren’t for the $25 a month to spend there on OTC products, I certainly wouldn’t be bothered with the outfit!!