HugsandrosesReviews of hugsandroses.com

I made an order for the hello kitty pink flame lighter in march of this year. It is now July and still no package. Which is even more upsetting when I remember I paid for priority shipping. Extremely disappointed, I have no idea how I’m going to get my money back.

Not reciving my parcel, after 30 days(shipment to EU) I not getting the appoirate assistance in order to solve this matter. Wish I reacted quicker and canceled the bank payment. /Patrick

Negative reviews. They don’t listen to complaints. I’ve waited two months for a stupid ass thing of perfume. I complained twice never got a response. However threaten that they are violating the consumer act of 2015 (google it but should get you you’re product). Even after I reported that they just shipped it when I was requiring my money back. Awful awful website made me never want to online shop again.

I ordered something from hug&rose in April. 6 weeks later I emailed customer service to check my order status and I was told to wait. It could take a while for international shipping. So I waited another week and my order status said it had been delivered but I didn't receive it. So I told customers service that I wanted my order refunded and got the same draft response that international shipping may take awhile. No, I was asking for a refund since the product had already been on it's way for 2 months and says delivered. It doesn't sound like I'm waiting for anything to come. I am not getting any response from this company now, by email or by phone. They are frauds just taking your money and saying that it may take a while, in hopes that you will forget you ordered.

I feel scammed. Ordered a 3 in one docking station for phone, watch and headphones and was sent a crappy dollar store quality wireless phone charger (that’s it). No where for the other items, not even close to what was advertised and for $30 usd not wanted

I’d give it 0 stars if I could. Ordered ‘Burn After Writing’ on April 14th, it’s June 14th and I still haven’t received anything. I emailed and said that I didn’t want the book anymore abd that I’d like my money back. I just received an email with my tracking number. 🙄 Scam for sure.

Didn’t want to give it any stars. Like everyone else it seems, same thing happened to me. Ordered the pheromone oil was sent a tiny bottle of orange essential oil. I’m so pissed. Complete scam. Don’t do business with these thieves.

Apparently I’m not the first to experience this... ordered the pure instinct oil and after a month I received regular lemon essential oil. I’ve emailed them three times with NO reply, not even the automated message others have gotten.. scam.