Ordered a Hudway Drive over 2 1/2 years ago. All I received were e-mails with excuses. They offered to refund my money after I got nasty with them. Finally got a refund after a long wait and numerous excuse mails.
They call themselves a 'start up' company and offer excuses related to that. They have been around over 13 years and should be way past the 'start up' phase.
They are just scammers out to get peoples money.
Response from HUDWAYApr 18, 2024
Hi Robert! We're sincerely sorry for the frustrating experience with us. We refunded your order in 2023 and we do hope you will consider our products once there's stock. Thank you a ton!
DN
Don N.
SCAM company
SCAM company. Been waiting for over two years for delivery and still nothing. Meanwhile they were happy to take my money. Hudway has been unresponsive to multiple requests.
Response from HUDWAYJul 7, 2023
Hi Don!
We hugely apologise for the awfully long waiting. We refunded the order earlier and we hope you give us another chance later.
Thank you a ton for all the patience with us!
JD
Jose da C.
This company is a fraud!!!!
This company will not deliver on purchases. I spent over $2000 on glass, infrared camera, and other accessories August 25, 2022. The website said to expect delivery by the end of October. Nothing arrived. In mid-November 2022 I sent an email asking when I could expect delivery. I got back a long email about how Hudway was a startup company (even though it first appeared sometime in the early 2010s) and how they could only place orders with manufacturers once they had sufficient volume for an order. I was also told to expect my order at the end of Quarter 1, 2023 (this would be March 31, 2023). Nothing arrived. On April 5, 2023 I emailed again. The response was almost identical to the one in November, but this time I was being told the order wouldn't arrive until the end of Quarter 3 (September 2023). Same sob story about being a start-up; the new twist was that manufacturers had gone bankrupt and Hudway had to find a new manufacturer. When I asked for a refund, I was told by "Maria": "yes" but they "could only process a few refunds each week" and there were "about 300 refunds ahead of yours." Like others, I contacted my bank and initiated a fraud claim through my credit card. After almost two months I received confirmation my claim had been approved. Hudway is now a scam site; it may have shipped products at some point shortly after it was created, this is not the case now. Buyer beware!
Response from HUDWAYJul 7, 2023
We are sorry for the inconvenience caused. We want to assure you that our company is not a scam site, and we are doing everything within our power to make things right with our customers. We understand the delay in delivery and refund process has been frustrating for you, and we apologize for that.
As a startup company, our path to success cannot be fast-paced as we constantly improve and modify our products to meet the needs and requirements of our customers. Currently, we are working on pre-orders and hoping to reach new heights in the future. We are aware of the obstacles that we have faced in the last three years, including the pandemic, bankruptcy of our partner, and economic crises that have affected production, finance, and logistics. These challenges have made it hard to maintain our financial balance, and unfortunately, the refund process has been affected as well.
We strive to improve our policies and processes daily and ensure that we satisfy the needs of our clients. Our small team of enthusiasts is putting maximum efforts to fulfill orders and keep our customers happy. We apologize once again for any negative experience you may have had, and we hope that you will give us another chance.
Thank you, Jose!
RB
Roger B.
Warning - Do not buy from Hudway
The same as everyone else. Ordered in 2022 delivery delayed until late 2023 so order cancelled. Requested refund and nothing forthcoming after three months. Asked bank to initiate chargeback to reclaim funds and they get nowhere. This company is unethical and just ignore you. Do not buy Hudway, they do not deserve your business. I note their response but the reality is that they never refunded any money despite providing ‘additional’ information. My bank took the loss and refunded me. My opinion of this company hasn’t changed. You pay for their products upfront and take a risk, their lead times remain horrendous.
Response from HUDWAYJul 7, 2023
Hi Roger! We’re sorry for any inconvenience caused and understand your frustration.
As a startup company, we are constantly evolving to meet the demands of our customers. We have experienced challenges that have impacted our delivery and refund processes. But we are working hard to address the issue and expedite the refund process to our customers.
We appreciate your feedback and are committed to improving our services.
We also look forward to the reply from you regarding the disputed payment since we've provided you with additional information.
Thank you, Roger!
BH
Brett H.
I paid for one of these some time ago…
I paid for one of these some time ago (back in 2020 I think it was, from a 3rd party) and was sent a piece of plastic with a glass screen (one you put you phone on) even though it was listed as a Hudway Drive, I only paid about $50AU but didn't get my money back. Why and how do these scammers still exist? They should be bought to justice and penalized accordingly. Paypal are useless at refunding from a scammer. If something seems to good to be true, then it probably is. Shame on Hudway for scamming so many people and not following through with what could have been an awesome product.
LU
Lucas
Same as everyone else
Same as everyone else. Was still waiting after 2 years. Requested a refund, still waiting after 3 months.
Response from HUDWAYJul 7, 2023
Hi Lucas!
We apologize for the delay you have experienced. Unfortunately, due to various factors, the refund process is slower than expected, but we are doing everything we can to expedite the process and ensure that our customers receive their refunds as soon as possible.
We understand that it has been frustrating for you, and we apologize for any inconvenience caused!
With gratitude.
JO
John
This Company is Rubbish
This Company is Rubbish, full of False Promises.
Purchased the Hudway Drive 3 years ago and stil nothing has ever turned up. Numerous communication with their support team and Numerous misleading and false delivery dates and excuses.
Stay Away from thge Scaners
Response from HUDWAYJul 7, 2023
Hi John!
We apologize for any inconvenience caused and understand your disappointment. We are doing everything in our power to rectify the situation.
If your order was placed before May 2021, our team should have reached out to you to confirm your address, and you should receive your order in the near future.
We understand that the delays have been prolonged, and we apologize for any frustration caused by misleading delivery dates and excuses.
We value your feedback and are committed to improving our services. We hope that you can understand the challenges that we have faced as a startup company trying to constantly improve and modify our products, and we hope that you will give us another chance to earn your trust. We are eagerly awaiting the moment when you can finally utilize your HUDWAY Drive, and we hope that it exceeds your expectations.
Thank you a lot!
NE
Nick E.
Ordered May 2021 and still not received…
Ordered May 2021 and still not received the unit, like others excuse after excuse, asked for refund and same story only a few refunds per week, I think they should be reported to the pay paltforms they use, I paid through PayPal which is not an option anymore, I think they now use Gpay , steer clear 100% scammers.
Response from HUDWAYJul 7, 2023
Hi Nick!
We apologize for any inconvenience caused and we understand your frustration. We want to assure you that we take customer satisfaction seriously, and we are working hard to address the issue of the delay in delivery and refund process.
We also understand the setback you have experienced in being unable to get a refund immediately. Unfortunately, due to circumstances beyond our control, such as the pandemic and economic crises, the refund process is slower than expected, and we apologize for that.
In regards to your comment on reporting us to the payment platform we use, we want to assure you that we comply with their policies and regulations, and we are committed to resolving any issues with our customers amicably.
We hope to rectify the situation for you as soon as possible. We value your feedback and are committed to continuously improving our services. We also appreciate your patience and understanding, and we assure you that we are a reputable company and not scammers. We hope that you will give us another chance in the future to make things right, and we wish you all the best.
Thank you loads!
