Hub Group, Inc.Reviews of hubgroup.com

Bad bad bad . They didn’t finish my install and just left

Agree with other terrible reviews. Tracking for my order was not updated for over a week and way past the delivery window, when I called I was told "we don't know who has it or where it is" and was then promptly disconnected.

Wow! They not only delivered a door that was NOT mine but delivered it to the wrong city!!!🙀 it should have gone to Melbourne FL! But instead it came to me in Kissimmee FL🤪 and so I have NO idea where my door went! And then….. I was told they would pick up the wrong door today but they NEVER SHOWED UP! Wow! You just can’t make this stuff up!!

Truly awful company. Used by Article to deliver goods. Took a week to schedule a delivery, then left the packages on the sidewalk of the wrong address. To make matters worse, they were unresponsive and rude when they did respond. They only delivered 2 of the 3 packages before marking delivery complete. They are shady and should not be in business. Stop using this company for delivery services.

Item wasn't scheduled to be delivered until 12/16/2025...delivered12/11/2025 @6:00 p.m instead of 8:00,couldn't be more pleased...great job guys!!!

This is the worst company ever! I had a delivery scheduled Tuesday between 10:00 and 3:00. I was told all through text or an automated voicemail. Never heard a word on Tuesday. Had to look up the tracking information and all it said was delayed. No phone call no email no text nothing. You cannot speak to a real person ever so I waited two days to get another phone call and text to schedule. I was told it would be between 11 and three and then I looked and it got changed to between one and five but again no one told me I had to find this out myself. Then I get a text saying that they're 15 minutes away when I'm supposed to get a 30 minute notice. I respond to the AI text and tell them that I'm on my way and they say they're going to let the drivers know. I get home about 18 minutes later and they have come and gone without a phone call. Again try to reach out to them just get the AI bot talking back to me saying that they're going to escalate my concern and have a customer service person call me right away, which is what happened on Tuesday and no one ever called. I have never experienced this bad of customer service ever.

Hub Group, Inc. is hands down the worst delivery company I have ever dealt with. They cannot manage a single delivery, not even one. My item has been sitting at their terminal for over a month with no movement. Every time I manage to get someone on the phone, they apologize, give me a delivery window, and then completely miss their own window without any update or explanation. It has now been more than two months since I ordered this item. I genuinely do not think this company is competent enough to deliver anything. I have heard nothing but bad things about them from others, and my experience lines up perfectly. If enough people raise these issues to Amazon or any company that uses Hub Group, maybe there is a chance we can stop them from handling deliveries altogether. Until then, avoid them at all costs.

They don’t bother to deliver and have no customer service or means to contact. Absolute crap.