Hub Group, Inc.Reviews of hubgroup.com

I am expressing my extreme frustration regarding the repeated cancellation of scheduled pickups for my return. Pickups have been cancelled six times: on 9/25, 9/30, 10/2, 10/7, 10/9, and 10/16. I have spoken with Group Customer Services multiple times, including supervisors. Over a week ago, I emailed the Group hub to submit a formal complaint, but I have not received an acknowledgment. I was informed that the issue was escalated to an internal team, and I was told twice that there is no driver available for my area. I have also contacted Home Depot management to resolve this, yet no solution has been provided yet. New appointment dates continue to be scheduled, but no refund can be issued until the item is successfully returned. This has been an extraordinarily unprofessional experience. I request immediate assistance to resolve this issue and process my return.

Absolutely the WORST shipping company I have ever dealt with! If I could give them ZERO stars, I would. No matter how desperate you are or how urgently you need something shipped, DO NOT USE THIS COMPANY! For the past 15 days, I have been trying to get them to pick up an item from my home, and they have failed to do something as simple as arranging a pickup. Every single time I contact them, they come up with another ridiculous excuse for why they haven't shown up. It's always a different story, another empty promise, or another reason why they can't do their job. What makes this experience even more frustrating is the complete lack of professionalism, accountability, and respect for their customers' time. I have wasted countless hours waiting, following up, and trying to get a straight answer. They keep making promises they don't deliver on, and apparently, nobody at this company is capable of taking responsibility or actually solving the problem. How can a shipping company be so incompetent that it cannot even manage to pick up a package after 15 DAYS? Picking up and delivering items is literally the service they are supposed to provide! I have dealt with many companies over the years, but this level of unreliability and terrible customer service is on another level. They have turned what should have been a simple, straightforward pickup into an unnecessarily stressful and frustrating experience. Save yourself the frustration, wasted time, and endless excuses. Find literally any other shipping company before trusting these people with your shipment. I strongly recommend avoiding this company at all costs. They are unreliable, unprofessional, and completely incapable of delivering even the most basic service they advertise.

Excellent delivery service

You can't set your delivery date or have a say in anything. You just receive a text that a block of time is set and that's that. You have to rearrange everything to meet their requests and demands. They say to 'call' in and schedule if need be and you sit on hold hours because they don't have a single person there to assist you on the line. Such a one-side sham!!! People and 2 way decisions matter. Such garbage that you dictate and cause this disruption to people just to get things they purchased. You should be ashamed of yourself for running a business like this!! At least do the courtesy of giving a couple time windows.

Did the job efficiently and were very courteous.

My questions were answered promptly, with no stress. It is too bad that the first door was not the correct one, and the replacement door arrived damaged. I hope the replacement for the replacement will arrive in good condition, on time. I am not a greedy person, but I really think that the THIRD door should have been offered at half the price, or less. I was offered a 10% discount, but 10% is what I get no matter what the item or issue. That's only less than $50 for the huge inconvenience and stress. We bought 7 doors and also cabinets, paint, bathrooms, many things from HD. We have spent many thousands of dollars at Home Depot

I wish I had a zero. but one is the only option available: Dear Home Depot Customer Care, I am submitting this formal complaint regarding my Home Depot order and the unacceptable experience involving delivery, damaged packaging, and subsequent pickup arrangements. Order/Pickup Reference: R0994146 My experience has involved multiple service failures that have caused unnecessary inconvenience, frustration, and repeated follow-up on my part. Summary of Issues Late Delivery: My order was not delivered within the expected timeframe, causing unnecessary delays. Damaged Packaging: When the shipment arrived, the box was visibly damaged, raising concerns about how the merchandise was handled during transportation. Improper Delivery Location: The item weighs approximately 300 pounds and was not delivered to my front door. Leaving an item of this weight in an inappropriate location created a significant inconvenience and made it unreasonable for me to move it myself. Delayed Pickup: Beginning around September 28–29, I experienced continued problems coordinating pickup through Hub Group. The pickup process required additional follow-up instead of being handled promptly. Customer Service and Escalation: I have had to spend additional time contacting Home Depot and pursuing assistance with store management to address problems that should have been resolved without repeated customer intervention. My Concern I purchased this merchandise from Home Depot with the expectation that the company and its delivery partners would provide reasonable, professional service. Instead, I experienced late delivery, damaged packaging, improper placement of a very heavy item, and difficulties coordinating pickup. Regardless of whether Home Depot uses a third-party delivery or logistics company, I believe Home Depot remains responsible for ensuring that its customers receive appropriate service and that problems are resolved efficiently. Requested Resolution I am requesting: A formal review of the delivery and pickup handling of my order. An explanation of why these service failures occurred. Confirmation that any outstanding pickup or return requirements have been properly resolved. An appropriate refund or compensation for the inconvenience, delays, and service failures. A written response documenting Home Depot's proposed resolution. I would appreciate a response within five business days. I have made reasonable efforts to resolve these issues, but the overall experience has fallen well below the level of service I expect from Home Depot. I hope this matter can be resolved promptly without requiring further escalation. Sincerely, James Messick Inline image

When your truck came to pick up, they didn't bother to look at the addresses which are in large numerals on the mailboxes at the curb in front of the houses on our street. They were headed to our neighbors. Our neighbor might have answered, since she works from home. But if she didn't answer the doorbell, they might have driven off. Fortunately, I was standing outside our garage and saw them and called them over. The driver was very courteous, however. Please ask your drivers to double check their addresses.