HSA BankReviews of hsabank.com

0 stars Customer service is terrible Verification must be done over and over If the phone hangs up 'or disconnects' they never call you back It is impossible to speak to a supervisor, and when a supervisor call back is requested, it never happens Answers from representatives are not consistent The HSA side and the COBRA side are 2 separate entities and they do not communicate with each other While they will take your money immediately for transfer, for certain activities they only accept US mail and only checks sent by US mail - especially when it benefits them and not the customer Extremely unhelpful Charge fees for everything including keeping an HSA account; they charged me 10% of the money I had in the account to keep the account open every month, and it was a very difficult process to move my money out of their institution - I am still waiting for it to happen Papers sent to them do not seem to arrive

They use to be the best for HSA’s but they got greedy and removed Schwab to collect more fees. The change was not thought out well or planned. I’ve closed my account and moved to a better option.

Requested an amount of $297 in check be mailed to me. No check. No check. They assured me multiple times this was on USPS. After a few weeks of waiting, I had HSA void the check because I didn't want to risk "USPS" giving my money to somebody else. HSA told me twice, two different times, it was voided. Well over a month later the money is STILL not back in my account. So they lied saying USPS lost it because they definitely sent it as I received it AFTER requesting it to be voided date showed written AFTER they said USPS lost it. Now after voiding, about a month and a half later, the money has NOT been returned to my account. This is MY money for MEDICAL expenses.

worst bank I've ever dealt with, surprised they are still in business. Customer service straight up hung up on me and I hope no companies keep business with them for the sake of the employees' mental health.

The worst bank ever…. Terrible service and I coil wrote a novel i the repeated cluster messes I have encountered with them. Yes, tax conservations, and system limitations are a complex component of HSA administration, but these folks are SLOW and I am convinced they generate revenue from “float” time on consumer transactions and high account fees. Go somewhere elae if ou are considering an HSA

Horrible customer service! Unable to get responses or talk to upper management concerning contribution errors. We will be leaving this company very soon.

Genuinely HATE this bank. Wish I could give it 0 stars for the wort platform to exist. Both cash and investment options suck. My prior employer clearly hated the staff so much that they transitioned us from Schwab to HSA Bank. Rollover is a nightmare. They say no fees but do in fact have fees. They are unwilling to assist and initiate transfers or work with other custodians.

Bottom tier customer service period. If you contact their email, you get an automated response to call them. If and when you get through on the phone, nobody knows anything about anything. Every interaction with their customer service is horrible.