HSA BankReviews of hsabank.com

We’re writing to inform you of an issue that affected your HSA Invest Choice account. As previously communicated, starting on July⁠⁠ 1,⁠⁠ 2026, the 0.10% annual (0.025% per quarter) Choice investment fee will be assessed quarterly with the first charge occurring on Oct.⁠⁠ 14,⁠⁠ 2026. Due to a processing error, this fee was applied on July⁠⁠ 15,⁠⁠ 2026, before its intended effective date. To cover the fee, a portion of your largest investment holding was liquidated. Between July⁠ 24 and July⁠ 31, the fee was reversed, and the shares that were sold as a result of the fee deduction were purchased at fair market value. Your account now reflects the holdings that existed before the transaction occurred. Details of these transactions will be available in your July statement, which will be posted by mid‑August. View your statement in your online account by navigating to Manage Investments, Investment Summary, Choice then Documents. We apologize for any inconvenience or concern this may have caused.

As an Employer, this benefit is not good. My employee's are unhappy with the results of the offering. The complaints focus on poor customer service, the lack of investment options, and inability to redirect dividends to cash.

HSA Bank and its website are severely substandard. The website is difficult to navigate and understand. Their funds transfer process takes several days in a world where such transactions regularly settle immediately in other financial situations. During these transfers, the funds disappear completely from the website presentation which creates concern about where the money went. I recommend not using HSA Bank. I am in the process of moving to another HSA provider. If someone from HSA Bank wants to take the time to better understand my experience so that other customers can benefit from that learning, they can email me to setup a time to talk at unsjgtbz5 followed by @mozmail.com.

Id say 0 stars if I could. Absolutely garbage customer service from obvious foreign call centers that you can't understand. If you dont upload receipts right away they lock your card and make it impossible to challenge. Honestly would rather eat the taxes and keep my money in an account I have actual control of at this point. These people will find any reason to deny your claim and make you pay them back.

A horrible company to deal with. Awful customer service, lack of responsibility. Different answers from different people and they simply wont transfer funds. Ive spent hours with them and its incredibly frustrating. Id give a no star if it was an option.

Had an account for several years there. They discontinued using schwab and it is a nightmare getting the funds transferred to the new custodian. Made 4 individual phone calls each time the employees were uneducated or my other guess that they just want to prolong the transfer and make additional interest. I would have rated it lower but there were no negative ratings.****** Run away dont walk

They accept you money, send out a M/C card and then make it impossible to activate, as time goes on it is buried in AI so it is impossible to speek to an actual person. it is designed to create anger, and cause to give up in walk away from your money owed.

I was attempting to buy prenatal vitamins online for my wife and the card kept getting declined. When I called the Service line I was informed that the IRS does not specifically list prenatals or vitamins on the list that it is not covered. I can get a written note from my wifes doctor saying that she needs these vitamins and then submit it for review. If they then deem it appropriate then they will reimburse me for the funds.