A K.
HPP Cares continues to struggle with…
HPP Cares continues to struggle with communication, procedures, and follow through. Constant re-engagement is necessary to receive payment for simple invoice payments. They have significantly increased the difficulty of completing my ADU conversion project by delaying payments to contractors sometime by several weeks. Highly recommended working with another institution if you are considering the CA ADU Grant Program. They may have been the first to work of the process, but they certainly set a very low bar for their competition. Update: My control number is 6097, I would love to discuss the specifics with you.
Response from HPP CaresDec 16, 2022
Good Evening, HPP Cares would like to address the claims stated in this review of our organization. Our level of communication, as you understand, is broader than just a small number of clients. We are managing clients on a statewide scale totaling upwards of 1,800. This is no excuse for the struggle with communication, though we ask that clients understand that response times to inquiries by phone or email may take between 3-7 business days. Concerning the constant engagement with us and the escrow, steps must be followed to distribute grant funds. This is unavoidable, as required by the stipulations set forth by the state and escrow. I want to connect with you over the phone or email, though not enough identifying information was provided to locate you in our system. Please update me on this, and I will gladly connect with you tomorrow. Thank you, and Happy Holidays.