Jaime V.
Very informative and re-assuring about…
Very informative and re-assuring about the ADU process

HPP CARES CDE is a California nonprofit HUD Approved consumer credit, debt, and housing counseling agency. Our organization understands the challenges the average consumer faces when it comes to being overextended with financial constraints such as debt. Knowing this, we are committed to educating consumers with an emphasis on financial literacy. Our certified HUD Approved housing counselors provide personal assistance through budget counseling, housing counseling, and debt management strategies to lower interest rates and monthly payments. We can address the issues at hand by improving access to credit for low-to-moderate income and historically underserved communities (BIPOC) households through qualified programs that identify and support them. These include but are not limited to affordable housing, homeownership, small business technical assistance, financial literacy, and economic development, ultimately establishing the framework needed for sustaining communities, neighborhoods, and households. It is unfortunate that in 2022 essential skills regarding the management of household finances are lacking in K-12 education. A lack of financial literacy leads many consumers to learn these lessons the hard way, putting them in difficult positions that can be tough to recover from. To further address existing issues, our agency implements the latest multilingual technology bridging the divide to ensure consumers from any background have access to the resources and knowledge they need to make sound decisions and better their financial situations.
HPP Cares (hppcares.org) has 285 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Jaime V.
Very informative and re-assuring about the ADU process
Angela R.
This rating is for the last webinar (my 3rd one) and not about the awesome non-profit HPP Cares. Mrs. Peoples wasn't able to go through her whole presentation and slides this time. She allowed questions and was interrupted excessively because of it. I think she might have to explain how zoom works and have rules of some sort. God bless her and her patience because I would have lost my cool.
Response from HPP CaresNov 21, 2022
Good Afternoon Ms. Rodriguez, HPP Cares thanks you for your comments and concerns regarding the last zoom webinar you attended with Ms. Peoples. We understand the difficulties when numerous individuals attempt to bombard her with questions and comments that can disrupt the presentation experience. As of writing this response, our organization can guarantee that significant changes will be implemented to improve how Ms. Peoples will conduct the webinars moving forward. Attendees will be muted and can request to be unmuted when the Q/As occur at the end of the session. By taking this action, the overall experience will be a more informative one. Thank you again for your suggestions, and we hope you reconsider changing your review with our organization through Trustpilot.
Marcia
Very well explained by Ms People
Thelma C.
I love the way Katherine went over the orientation answer a lot of questions. Learned a lot. Thank you
Loraine O.
Katherine did a great job of helping me understand the process. Because we have already begun our project I am still trying to make the right decision of whether to proceed. Need more questions answered.
Patrice C.
Excellent information! Katherine Peoples is extremely knowledgeable and patient! She answered all questions during the almost 4 hour session!
Danny T.
We are very busy and are of an advanced age. We need help with our project. The experience was delightful , and the organization was easy to work with all the questions were answered in a very kind way
Frances S.
Great orientation! I really appreciate Katherine taking the time to show her presentation on the ins and outs and process of getting the grant to build an ADU and for answering all of our questions and being SO patient with us. It was a tremendous help and I took a lot of notes. I truly believe that with these zoom orientations, I’m better equipped to submit the proper documents in order to receive the grant, which will help us immensely in building our ADU. Thank you so much for your valuable help in assisting us ADU’ers!