HPMS Inc. dba The Therapy ConnectionReviews of hpms.com

I did not receive an item of my order. On November 27Th I ordered online two (2) pillows, the first one and only-one arrived on December 4TH. After that I have called several times but nobody answers the customer service line. On December 18Th I sent out an email claiming refund on the item that never arrived, again no response. I am so disappointed at this service and the worst part is that it seems that I lost my money.

First they took 2 days to respond to a question I had sent and then they randomly cancelled my order after it sat pending for 4 days. I never got a reason as to why they had to cancel...

I had paid for delivery within 1-3 business days and it has been over a week. Would like the extra I paid for quick delivery refunded, please.

Purchased two bottles of Protex for our clinic. Only one bottle arrived. When we contacted the company they blamed the postal service and would not refund or send the second bottle. DO NOT TRUST this company.

My order for a pulse oximeter was cancelled without asking if I was a healthcare provider.

meh.... Due to the construction on Rt 28, I had to drive around back to access the Building. Since this was my first and last time I was unfamiliar with the building layout. I asked a worker who happened to be outside where I go to pickup am order that I placed online, She pointed to the door and I entered. At that point I was greeted by Broom Hilda, and she asked what I wanted. I said I was here to pickup my order and handed her the printed email receipt. She then snatched the paper out of my hands and angrily pointed out the pickup directions on the email and stated the entrance was upstairs in the front of the build. She then basically yelled at the employee who told me to enter that particular door and then steamed off to get my 2 items. When Broom Hilda pointed out the pickup directions I said I didn’t see those details. I also said that since other customers will be using the back entrance that you should have a simple sign stating where the pickup spot is. Upon her return with my 2 items, Broom Hilda had said that I needed to get a new pair of glasses and then walked away. Normally I would have unloaded and told her to go take a long walk off a short pier.... But I was having a good day (until I met Broom Hilda) and I was partially at fault as I did not completely read the email receipt, so I chose to refrain from what would have been a hostile reply. 3 Take Aways: 1 - Update email receipt instructions so they are more noticeable. Change the font size etc. 2 - In the rear parking lot, post a few decent sized signs indicating the Entrance. 3 - Feed Broom Hilda more grog in the morning so maybe she is more pleasant to YOUR customers and employees. With all that being said, I will not even consider purchasing an item nor recommend the Windham NH pickup location to anyone. Regards

The item i purchased was completely unsatisfactory.

Still have not received the product I ordered. The shipping details indicate it is in my town and has been sent out twice for delivery but was delayed by weather. Apparently it must be too sunny to deliver.