HPMS Inc. dba The Therapy ConnectionReviews of hpms.com

I bought the correct size but it did not fit my hand comfortably. Returning item was a hassle, not sure if you will refund my money

You sold me something that wasn't even available. It would be nice to know that up-front and save all parties involved a lot or processing time.

I ordered fromHPMS on April 27. My package was shipped the same day. Its now June 7 and I still have not received it. Won't be ordering from them again.

couldnt deliver

Poor communication! Order No: 1537397. Placed order on March 3rd expecting the item to shipped within 24/48 hours. Six days later, on March 9th I received my first communication by an e-mail indicating that shipping of my purchase would be delayed for 3-5 days. Why didn't this e-mail get sent to me after 48 hours when the item should have shipped? I emailed March 13th asking if my item shipped, no response. I waited an additional six days and still no confirmation that my order had shipped, so I called on March 14th, and after 20 minutes on hold, I hung up and sent another e-mail requesting the staus of my order and/or cancellation. Again, no response.

They cancelled my order with a reason the manufacturer is no longer making the item. However I found it through another 2 sellers with no problem. I still have not seen my refund to my credit card. Will call my credit card company tomorrow to follow up.

terrible company

I was disappointed that nothing I ordered was available and I wasn't informed until 3 days later. This greatly inconvenienced me as I was scheduled to travel internationally and was left with no time to make alternative purchases elsewhere.