Knew I was in trouble when I noticed they tried to sneak a charge in for a donation to their softball team??!
I requested a call. None. The shipping is outrageous, and when I tried to pay, the checkout was a nightmare and was not functioning properly.
Needless to say, I had a revelation and cancelled the order before there was more hassle. Bad Vibes.
CH
Christian H.
Bad experience
Never got a response to this mail :
"A year ago, I wanted to order a t-shirt, but i twas impossible to put it in the basket. I sent you an email to resolve the problem, but I never got a response, despite several reminders. So I couldn't place the order.
This year, I tried again and, fortunately, the order went through (on December 9, with a response from an Asian site during payment...). The deadline announced on the site allowed for delivery before Christmas (it was a gift). After 10 days, the tracking on your site didn't allow me to see where the order was. It even said that the package was untraceable. Seeing nothing coming, I sent you an email to find out where the shipment was. I never got a response. The package finally arrived at the beginning of January, too late for the gift. In addition, the quality of the fabric is not satisfactory.
So I am very disappointed by the product and especially by the non-existent customer service. If I treated my customers like you do, I wouldn't have many... So I don't recommend this site and will be doing negative publicity about it on social media."
Response from HozzifyFeb 5, 2025
Hi there, thank you for taking the time to provide this feedback! We're really sorry that you've experienced this issue while shopping with us. Rest assured that this feedback will be passed on for review. If you have not already, please contact our customer care team directly and they will be able to assist further. Thanks, Hozzify Team.
FT
Francisco T.
Cheats! Buyer Beware.
Have to give a star but truly zero stars. Ordered an item which found out later was discontinued. Charged one amount but refunded less but not before ordering a similar item (spring edition) and having this happen twice. Fool me twice, right!!! Use this review as a way to no purchase. Buyer Beware. Unless you want to give away money. Items still showing to be available. No Customer Service response over a week, 7 emails and 3 bad reviews. Guess they like taking advantage. No answer for the "Customer service" line
JA
Jessie A.
Worse company
Worse company. They are scammers. They charge $50 for a cheap printed thin trousers and won’t return your money. They stop responding to emails to make it right. Don’t buy or you’re loosing your money.
MJ
Mrs Janet M.
Genuine company? Buyer Beware!!!
I ordered a personalised travel cup for my granddaughter's birthday and 10 days later it had still not been made according the live chat. They said seasonal hold-up but this was Jan 6th! Luckily I paid with Paypal and they have refunded in full, but the payment went to this company: CÔNG TY TNHH MTV THƯƠNG MẠI ĐẠT THỊNH !! A trading company in Vietnam! So they are probably just ordering from a third party and another tell is that their Facebook page has not been active since 2022. AVOID!!!
KK
katie K.
not as advertised and featured as a "custom design"...
i ordered a "custom designed" mug and after spending the time to design it with the options provided, i was excited to give it to my son as a holiday gift. i was surprised and we were very disappointed to see what it looked like.... the design was so small on the male figure that any features that i had picked out were indistinguishable ... it looked like a monkey hanging out from the side of a car! it did not resemble the picture on the website that was presented to me as the result of my design. i contacted hozzify and was told that there was nothing wrong with the mug and that they would give me 10% off on a future product.. which of course i will not use, as their products are not as featured...
SP
SP
Subpar product and terrible customer…
Subpar product and terrible customer service. I ordered a custom tree ornament and it looked like a kindergartener drew it. The scale was also way off. The quality was nothing like they’re online image. When I reached out to the company, they refused to reproduce the item properly or give me a refund. Astonishingly, they actually asked me to “show compassion for them. “
JC
Jamie C.
12 days no tracking number
12 days no tracking number
Response from HozzifyDec 11, 2024
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've been experiencing with your delivery. Our customer support team has contacted you via email with the tracking number, please check your mailbox. Thanks!!