yujin L.
Howard’s Vanline-Cliffton, NJ
I don’t know why the company name on this page changed to Americas Family & Moving, but their website is still Howards Vanline. Read all the reviews below and you will find the response from them with THEIR actual phone number. Hope nobody falls into their trap.. Talked with Cody from the quality assurance team to verify the inventory and I had more stuff but was not going to take all of my stuff. But instead he added additional items on top of the items I am not going to take with me and gave me a new estimate that was almost double the initial estimate. I asked to remove the items that I won’t take but he insisted to take them iff the list and added bigger boxes instead of small boxes which requires larger cu.ft. He made sure that it could be adjusted by the movers when they come to see the items physically. But after talking with the CSR regarding the move date, it is a locked price and cannot be adjusted. I feel like I was abused that they took advantage over me as this was my first interstate move. It seems like they don’t communicate with each other on what the previous person told me to assure me things will work out great until I pay for the deposit. Then when it goes to the next person, things that we discussed disappear. I tried to reach out to previous people to make sure if our conversation was still valid because the information I got later was totally different, but neither the sales rep nor quality assurance team answers the phone and let me felt left out while they even said they will do their best to help me with my move. Also realized that when the sales rep reached out with the good review (4.7) from trustpilot that is no longer existing. Very misleading. The movers they hired told me that they are the carrier and Howard’s Vanline is a broker. And my stuff is even not in the storage unit in the state I am moving to but at the pick up state like I was told when they tried to get me. Another lie. Now they are telling me that they have 30 days to have my stuff delivered to the new place.😂😂😂