HouseoftonersReviews of houseoftoners.com

I bought the correct reman ink cartridge for my printer, but the printer had an error code which meant cartridge not recognized. I performed all the recommended "fixes" from your website, but nothing worked. I then emailed your company several times, and asked for an RMA code so I could return it. Your company never replied to several emails, and even a voicemail message (to your listed number that no one ever answers). House of Toners is a sham company and a scam. Do not trust them nor waste your money on them.

I tried to order a black cartridge and got a color one instead. I tried several times to contact the company but was ignored.

One of the cartridges that you sent has an expiration date of 05/2024!!! Already a year past 'best when used by' date and I haven't even put it in the printer yet.

I ordered a 9-pack of HP902XL and received a 9-pack of HP920XL that my HP printer can NOT use. I sent two emails to House of Toners, a week and a half apart. I have NOT received any response to either email. I have called the phone on the website over 5 times and left messages, no one has responded. I am ready to tell my credit card to retract the money that I paid.

I ordered 3 times from House of Toners. The black ink worked perfectly. Unfortunately, the only time the color ink worked was with the first order. I have tried to contact them via email. Haven't found the customer service number. Really am frustrated. I have not heard anything since I sent the email in December.

The first toner cartridge I purchased did not work at all. I then called your customer service number, eventually leaving three messages, none of which were returned. I also emailed; no response. I then looked at your site to make sure I had followed the correct instructions for installation, and the photos were unclear and unhelpful. Thinking that the problem might have been my fault, I ordered a second cartridge, this time asking a professional computer technician to install it. He had the same problem. Then I called Staples and ordered one of their refurbished cartridges and it worked perfectly, taking only minutes to install. Because of your products, I did not have the use of my printer for days.

Sent two messages concerning purchase order problem and waited 48 hours yet no response. Website says within 24hrs. Beware of the switch from HP 901 to HP 60 ink cartridges. The HP 60 DOES NOT work as a replacement for the 901. Incompatible message appears.

I am really surprised at all 5 star review. Did not work out in my case. Reason for one star is not the product, which was crap, but customer service. They will not answer when reported bad product on web page or telephone call. Nothing. What good is one year replacement warranty. They might offer life time since they want do anything anyway.