House of Student Reviews | Read Customer Reviews of houseofstudent.com

House of Student Reviews | Read Customer Reviews of houseofstudent.com

House of Student reviews

31 approved reviews, newest moderated first

Jessie
Apr 28, 2026
Wouldn't book again.
The booking process was smooth... HOWEVER my cashback still has not been received. They told me I should receive it after three months, and it's now May and I started living there in September. I have reached out to them more than 10 times now I believe and they keep saying they will do it later....
Response from House of StudentJun 10, 2026
Hi Jessie, Thank you for your review and for sharing your experience. We're glad to hear that your booking experience with House of Student was smooth, but we're sorry to hear about the delay in receiving your cashback. We reviewed your case internally and noticed that the cashback claim process was not marked completed in the system, which is why the cashback has not yet been processed. We've escalated your case internally and are reviewing the status of your cashback as a priority. A member of our team will be in touch with you directly to provide a clear update and ensure this is resolved as soon as possible. We apologize for the inconvenience and thank you for bringing this to our attention. Kind regards, House of Student Team
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Maya M.
Apr 28, 2026
Definetly can‘t recommend
I don‘t even know where to start. I still didn‘t get the cashback I was guaranteed when I booked my accomandation at Ben Russel Court in Leicester that was supposed to arrive 6 months ago! The accomandation shouldn‘t be allowed to rent, I never saw something so disgusting. I had to regulary book a Airbnb over my stay of 15 weeks because you just couldn‘t live there!!!!!
Response from House of StudentJun 12, 2026
Hi Maya, Thank you for taking the time to share your feedback. We're sorry to hear that you were dissatisfied with your experience at Ben Russell Court and that your stay did not meet your expectations. While House of Student acts as a booking platform and is not responsible for the management or operation of the accommodation itself, we take student feedback seriously and appreciate you bringing these concerns to our attention. Regarding your cashback, our records indicate that your booking was not eligible for a cashback since it was not a full year booking and only a 15 week short term booking. This was outlined in the offer terms & conditions, and the cashback was not offered to you while you made the booking as well. This is the reason why the cashback has not been processed. We appreciate your feedback and thank you for choosing House of Student. Kind regards, House of Student Team
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Alexandra G.
Jan 21, 2026
I had a great experience with House of…
I had a great experience with House of Student. They were always prompt with their replies and really took the time to understand exactly what I needed. They were able to find accommodation that suited me perfectly, and when I ran into an issue with the lodging not responding, they stepped in and helped resolve it quickly. Their support made the whole process much less stressful. I’d definitely recommend them to other students.
Response from House of StudentJun 10, 2026
Hi Alexandra, Thank you for your kind words and for taking the time to share your experience. We're happy to hear that our team was able to help you find accommodation that suited your needs and provide the support you needed throughout your booking journey. At House of Student, we're committed to helping students navigate the accommodation process with confidence, and we're pleased that our support helped make your experience less stressful. Thank you for choosing House of Student and for recommending us to other students. We wish you all the best for your time at university. Kind regards, House of Student Team
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Akash S.
Jan 7, 2026
Fraud people
Fraud people
Response from House of StudentJun 10, 2026
Hi Akash, We're sorry to see your review. We have been unable to locate any booking or enquiry associated with the information provided. Could you please share your booking reference, registered email address, or any other details that would help us identify your case? We take all feedback seriously, and once we have this information we would like to investigate your case at priority and address any issues you may have encountered. Kind regards, House of Student Team
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Kuldeep K.
Sep 10, 2025
Very Helpful
Very Helpful
Response from House of StudentJun 10, 2026
Hi Kuldeep, Thank you for your feedback. We're delighted to hear that you found our team helpful. Providing students with the support and guidance they need throughout their accommodation journey is what we strive for every day. We appreciate your feedback and thank you for choosing House of Student. Kind regards, House of Student Team
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Rashmi M.
Aug 29, 2025
Efficient service
Deepak from HoS was very helpful in showing us properties as per our need. They do have a large inventory but can always add more. We got prompt responses and help in each step of the way.
Response from House of StudentJun 10, 2026
Hi Rashmi, Thank you for taking the time to share your experience. We're delighted to hear that Deepak was able to help you find properties that matched your requirements and support you throughout the booking process. Providing prompt, personalized assistance is something we take great pride in, so it's great to know that this made a positive difference to your experience. We also appreciate your feedback regarding our inventory. We're continuously working to expand our housing options and provide students with even more choices. Thank you for choosing House of Student, and we wish you all the best for your time at university. Kind regards, House of Student Team
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Revan Sai Venkat C.
Aug 13, 2025
house of students
house of students was great in helping us find the right student accomodation according to our needs and wants. thanks to Deepak, our agent, who was very helpful, round the clock working, easily available to contact and help and coordinate us with the stuff for a smooth booking process. highly recommend people to use this service for your accomodation plans!!!
Response from House of StudentJun 10, 2026
Hi Revan, Thank you for your wonderful feedback and for recommending House of Student. We're so happy to hear that Deepak was able to help you find accommodation that matched your needs and provide support throughout your booking journey. Ensuring students have access to timely guidance and a smooth booking experience is something we strive for, and it's great to know that this was reflected in your experience. Thank you for choosing House of Student, and we wish you all the best for your time at university. Kind regards, House of Student Team
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