The House of StauntonReviews of houseofstaunton.com

Staunton Chess was willing and able to help me get the best discount deal on my recent purchase of "The Bobby Fischer Ultimate Tournament Series Plastic Chess Pieces - 3.75" King" with a 20%-off code, and a discounted "Wooden Tournament Chess Board" with free shipping!! It was shipped and arrived quickly. The chessmen are my new favorite.

House of Staunton’s associates are well informed, efficient, and helpful. They sell fine chess sets at a competitive price, and S&H is always timely. I highly recommend them. Bob Ewers Roanoke VA

Nice products and sometimes have good discounts coupons.

Buyer beware! They ghosted me twice when I have tried to order. No communication from them saying why. I had to reach out wondering where my 2day shipping boards went. When I asked why, they said my order was flagged - and there was no real fix. I asked if for my trouble of being ghosted twice and not hearing from them, if I could get a code for free 2 day shipping. They said no. Ghosting orders, and not offering any fixes is poor taste in my opinion. I will not be using them after this last order (if it even goes through!).

Purchased a beautiful tirior set with pieces as a Christmas gift. There was clearly damage to the exterior box upon arrival. Unfortunately, when the interior box was opened a corner of the set was badly damaged. Wrote to them ON CHRISTMAS and received a reply ALSO ON CHRISTMAS. I was astounded. They were friendly, responsive, and immediately offered options of either a partial refund or a replacement. We chose a replacement. The replacement arrived much quicker than they expected (the model we purchased had sold out and they didn't expect it to arrive until March). They kept me informed all along the process. I cannot praise them enough for their outstanding customer service. We look forward to many many years of battling it out on this set. But if we ever need anything else, I won't go to anyone else. They've earned a lifetime of loyalty.

House of Stounton is a quality shop with quality products - my complaint is about the support for European customers: 1. you place your order - all ok 2. you have to pay very high shipping costs with FedEx - they could offer cheaper alternatives. 3. FedEx asks for additional papers for customs which you have to provide as a customer - other shops take care for this. 4. you receive notification about the amount of the taxes from FedEx after custom clearance and have to pay to FedEx - other shops estimate the tax upfront and take care that you know about the total cost in advance and that there is no additional effort for the customer.

As a lifetime lover/enthusiast of chess, The House of Staunton is like a dream come true! The standard of quality they uphold is unmatched. All of my finest chessboards and chessmen have come from them. Once you’ve enjoyed playing a match with a 4" king set on a big beautiful board, there’s no going back! They also uphold the highest standard of customer service.

My last experience was not good. The finial broke off on my black King and when I called wanting to just replace the small finial piece, I was told I had to but the whole piece at an absorbant price. There has to be an outlet to obtain just the finial. I have been a longtime customer of HoS and this make me wonder about cotinueing as a customer. Take care of your customer. Not sure of the date but it was sometime earlier this year. BW