The House of StauntonReviews of houseofstaunton.com

The chess sets are beautiful! I have purchased sets from them for years. Although, recently I had made two separate orders roughly 2 months apart. Both orders contained the wrong addresses. Both had the same wrong address. Both were said to be undeliverable! I paid $16 for shipping and now I had to call and complain. They did call FedX and had the address corrected. But, I needed to wait another day. I do not know how this happened? They told me that they are looking in to it? They said that the first time. Now they said it a second time! Shawn, you used to much better than that! What the hell has happened?? Anyone else have the same experience?

Excellent selection and high quality throughout. I was so initially impressed by the chess items that I splurged and bought a chess table. Love it!

The chess sets and boards are of really exceptional quality. Some of them cannot be purchased in any other shop in the world.

HOS has very good deals on certain books, of which I have many. An excellent selection of multifaceted chess sets is available from them, but sadly, there is a repeated, and therefore expected flaw from them. The felt pads are very often not centered, or too big for the piece itself, or even of inferior quality in comparison to the rest of the piece, and all of these issues have no business being on the bottom of multiple-hundred dollar sets, as I have purchased and experienced, multiple times. This shameful flaw must be remedied!

After a difficult experience with Mexican Customs that resulted in my original set being returned, the HoS team really stepped up. They provided store credit for the return and honored my original discount on the new purchase to a US address. As a long-time customer with around $700 in purchases over the last few years, they even offered free shipping as a loyalty gesture. Very thoughtful and attentive customer service—they turned a frustrating situation into a great experience.

I consider The House of Staunton, my go to place for all chess related needs. The informative shared articles on history and gameplay are icing on the cake. Thank you for honestly and sincerely supporting this wonderful game!

Always had great service from House of Staunton

Received an attache case with a broken handle (not slightly irregular as advertised; totally broken in two pieces . I wrote to inform customer service of this issue; received no response whatsoever. This comes as a complete surprise to me, as I've purchased many items from this business over ~30 years.