Ann B.
They stand behind their product.
I have bought six items from House of Pearls over the past years. All were great, except for my Christmas gift of Magnolia earrings. The first time I wore them, the sterling needle/post snapped off of the brass base. I contacted customer service. They wanted photos of the damage. My phone could not send them. They said to send them when I could. FIVE MONTHS LATER, I was able to send the photos. Within a week, I got an apology for the broken earring's quality and a new pair. I will order from them again. They have a great variety of styles and price points. Best of all, when something is wrong, they will go the extra mile to fix it.




