HOUSE OF PEARLSReviews of houseofpearls.com

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear that your first experience with House of Pearls was disappointing. This is not the impression we want any customer to have. We understand your concerns about the necklace size and chain quality. The necklace should match the product description and photos shown on our website, and we would like to review your order carefully to understand what happened. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and photos of the necklace and chain. Once we receive the details, our customer care team will review the case and assist with an appropriate solution. Thank you for sharing your feedback. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re truly sorry to hear about your experience. This is not the level of product quality or customer care we want anyone to receive from House of Pearls. If an earring arrived with the pearl detached or defective, this should be reviewed by our team as a quality issue. We also apologize if your messages were not answered in a timely way. That is not acceptable, and we would like to look into what happened. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and photos of the defective earring. Once we have the details, our customer care team will review the case and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear that the bracelet broke when your daughter tried it on. This is not the experience we want for House of Pearls customers, and we understand how disappointing and frustrating this must be. We would like to review your case again as a product quality concern. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and clear photos of the bracelet and the broken area. Once we have the details, our customer care team will look into what happened and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear about your experience and the lack of communication regarding your order. This is not the standard we want for House of Pearls customers. We understand how frustrating it is to wait without clear updates, and we would like to review what happened with your order and payment. We have requested more information through Trustpilot so we can identify your purchase and investigate this properly. Please provide your order number, full name, email address used at checkout, and purchase date. Once we have the details, our customer care team will review the case and make sure it has been handled appropriately. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear about your disappointment with the golden pearl earrings and the lack of response after you contacted us. This is not the level of customer care we want for House of Pearls, especially for a high-value pearl jewelry purchase. Golden pearls can naturally vary in tone, overtone, luster, and appearance under different lighting, but the earrings should still match the product description, pearl size, and quality standard shown on our website. We understand your concerns about the pearls appearing dull, greenish, or smaller than expected, and we would like to review this case properly. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, purchase date, and clear photos of the earrings in natural light. Once we have the details, our customer care team will review the product and communication history and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Liebe Kundin / Lieber Kunde, es tut uns sehr leid zu hören, dass Sie mit Ihrer Bestellung enttäuscht sind. Das ist nicht die Erfahrung, die wir unseren Kundinnen und Kunden bei House of Pearls bieten möchten. Wir nehmen Ihre Rückmeldung bezüglich der Perlengröße sehr ernst. Die gelieferten Perlen sollten der auf unserer Website angegebenen Größe und Produktbeschreibung entsprechen. Daher möchten wir Ihre Bestellung gerne nochmals sorgfältig prüfen. Wir haben über Trustpilot weitere Informationen angefordert, damit wir Ihre Bestellung identifizieren können. Bitte senden Sie uns Ihre Bestellnummer, den vollständigen Namen, die beim Kauf verwendete E-Mail-Adresse sowie klare Fotos des Schmuckstücks und, wenn möglich, eine Messung der Perlengröße. Sobald wir diese Informationen erhalten haben, wird unser Kundenservice den Fall prüfen und Ihnen mit einer passenden Lösung weiterhelfen. Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear about your experience. This is not the level of product quality or customer care we want anyone to receive from House of Pearls. We understand that your concern is specifically about the pearl size advertised versus the pearl size received, as well as the broken clasp. If the earrings were described as 9–10mm, they should match that size range, and any clasp issue should be reviewed as a product quality concern. We also apologize if our previous communication made you feel dismissed. That was not our intention. We would like to review your case again properly, including the photos and measurements you already provided. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and purchase date. Once we have the details, our customer care team will review the product, sizing, clasp issue, and previous communication history, and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear Renata, thank you for your feedback. We’re sorry to hear that you were disappointed with your experience. We can confirm that your return was received and a refund has been processed to your original payment method. Depending on the bank or card provider, it may take several business days for the refund to appear on your statement. We would also like to reassure you that our necklace is made with genuine cultured freshwater pearls. We’re sorry to hear about the packaging odor you experienced, and we’ll review this with our packaging team. We’ve reached out to you privately with the refund confirmation and would be happy to help further if anything is still unclear. House of Pearls Customer Care