HOUSE OF PEARLSReviews of houseofpearls.com

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, We’re very sorry that your pearls did not arrive in time for your anniversary. We completely understand how disappointing this must have been, especially as this was a special gift for your wife. After reviewing your order, we confirmed that it was a customized piece, which required additional processing time before shipment. Your order has now been shipped by DHL Express, and the tracking details have been sent to you by email. We apologize if the production time and expedited shipping timeline were not clear enough at checkout. Expedited shipping refers to the transit time after the order is dispatched, but we understand this caused frustration and missed expectations for an important occasion. If you have any further questions or concerns, please contact us at [[email protected]](mailto:[email protected]) and our customer care team will continue to assist you. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, We’re very sorry that your order has not arrived yet. We understand how frustrating it is to see a delayed delivery status, especially when you are waiting for your pearls. After reviewing your order, we can confirm that it has been shipped with DHL Express and the tracking details have been provided. The shipment is currently showing as delayed on the carrier side for delivery to Mexico. Our customer care team will continue monitoring the tracking status and will follow up if further action is needed with DHL. If you have not received the package or a clear delivery update shortly, please contact us at [[email protected]](mailto:[email protected]) with your order number so we can assist further. Thank you for your patience, and we apologize for the inconvenience. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 29, 2026

Dear customer, We’re sorry to hear that you have not received your order yet. We understand how frustrating it is to be waiting for your pearls, especially after paying for shipping. After reviewing the tracking, the parcel is showing as delivered on June 28 to Pomfret Center, CT, with the delivery note indicating “other secured location.” Sometimes this can mean the package was left in a mailbox, parcel locker, front desk, side door, or another safe place at the delivery address. Please check any secure delivery areas, mailbox/parcel locker, front desk, household members, or neighbors. If you still cannot locate the package, please contact us at [[email protected]](mailto:[email protected]) with your order number, and our customer care team will help investigate with the carrier. We apologize for the inconvenience and will do our best to assist. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear Michelle, We take all concerns seriously, but we are unable to verify this review as a customer experience with House of Pearls. This review does not appear to describe a recent order, product purchase, or customer service interaction with our store. House of Pearls is committed to offering genuine cultured pearl jewelry, and each order is checked before shipping according to our product quality standards. If this review relates to an actual purchase from House of Pearls, please provide your order number, full name, email address used at checkout, and purchase date through Trustpilot’s information request so we can investigate properly. Thank you, House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear Gillian, We’re sorry to hear about your frustration with our emails. This is not the experience we want anyone to have with House of Pearls. If you unsubscribed but continued to receive marketing emails, we would like to investigate this immediately and make sure your email preferences are correctly updated. We have requested more information through Trustpilot so we can identify the email address involved and review our records. Please provide the email address used to sign up or receive our emails through Trustpilot’s information request, or contact us directly at [[email protected]](mailto:[email protected]). We will check this and ensure you are fully removed from any marketing communications if that is your preference. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear Ryan, Thank you for sharing your feedback. We’re sorry that your original Christmas gift order did not meet your expectations, especially regarding the packaging and the necklace issue after purchase. After reviewing your case, we were able to identify your order and confirm that our customer care team arranged a replacement necklace free of charge on January 24. We hope this helped resolve the issue, and we apologize again for the disappointment with the original order. If you have not received the replacement or if there is still anything unresolved, please contact us at [[email protected]](mailto:[email protected]) so our team can review it further. Thank you, House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry to hear about your experience. This is not the standard we want for House of Pearls, and we understand how disappointing it must have been to receive earrings with damaged or bent backings. While earrings may have return restrictions for hygiene reasons, any item that arrives damaged should be reviewed separately by our customer care team. We would like to look into your order again and check the photos, packaging, and product condition at delivery. We have requested more information through Trustpilot so we can identify your order. Please provide your order number, full name, email address used at checkout, and clear photos of the earrings and backings. Once we have the details, our team will review the case and assist with an appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care

Response from HOUSE OF PEARLSJun 28, 2026

Dear customer, We’re very sorry for the frustration and lack of timely communication regarding your order. This is not the experience we want for House of Pearls customers. If an item becomes unavailable after an order is placed, our team should notify the customer as quickly as possible and offer a clear solution, including an alternative item or a refund. We understand how disappointing it is to wait for tracking information and only learn about a stock issue after reaching out. We have requested more information through Trustpilot so we can identify your order and review what happened. Please provide your order number, full name, and email address used at checkout so our customer care team can look into this immediately and help with the appropriate resolution. Thank you for bringing this to our attention. House of Pearls Customer Care