Fred B.
Disappointing quality, painful return, had to pay for shipping.
Item was delivered in an expected amount of time. First off the pearls where not the best quality. There AAAA grade was questionable at best. About 30% of the pearls were misshapen. It also came with a much cheaper looking clasp. When I finally got a hold of customer service via email. We had to upload photos and wait several days to be "approved" to return the item. When pressed we were informed this clasp didn't match the website but was "better". After all that, I ended up having to pay around $40 to ship it back, with tracking, and I opted for a signature required as I had zero trust in this company. I would suggest looking else where. In my opinion, I feel this company is just buying inventory from where ever they can get it, and then they ship it out. I wasn't expecting anything amazing for a $400 necklace but I also wasn't expecting Temu/aliexpress quality either.
Response from HOUSE OF PEARLSAug 10, 2026
We're sorry to hear that the outcome did not meet your expectations. Our team did our best to assist and offered what we considered a fair resolution. Honest feedback is always welcome as we continue to improve our service.