Billy P.
I sent this email to them 8-15-26 then…
I sent this email to them 8-15-26 then a second request and still now on 8-19-26 still no response. I called the phone number they list: 914-560-8402 and it refers you to their email address which is where I sent the two email requests before......." I am a new first-time customer. I bought the Dior Sauvage Eaude Parfum 3.4 oz your return policy says unopened items may be returned. How is a person supposed to know if the Parfum is authentic unless they remove the cellophane wrapper and open it and try it and smell it and compare it to an original bought at Macy's? I have opened the Parfum Dior Sauvage and it is not satisfactory. After just a short while you can no longer smell it and I have tried it twice and asked my sister who was with me in our car if she noticed any smell and neither her nor I could detect any results. I want to return this product because it is not the real unadulterated Parfum. I have "soaked" myself with this and in a few minutes nothing. It is obviously a watered down fake. There is no lot# stamp on the bottom of the bottle. No batch code. No stamp on the box Of course Macy's is more expensive but theirs is the real thing and this is not." And they will not respond to you.
Response from HottperfumeSep 10, 2026
Hi Billy, We’re sorry to hear that the fragrance did not look or smell as you expected. HottPerfume stands firmly behind the authenticity of every product we sell. Our fragrances are genuine, brand-name products sourced through established and reputable distributors. We do not sell counterfeit, replica, or imitation fragrances. A fragrance’s scent, color, packaging, or performance can sometimes differ because of manufacturer reformulations, production-batch variations, packaging updates, storage or individual skin chemistry. We would be happy to look into this further. As the information displayed with this review does not allow us to identify or verify a specific purchase, we invite you to contact our customer-service team with the relevant order information. Once received, we can review the order and product details and assist as appropriate. Thank you for feedback