I ordered a EFL Cup Final Ticket from Hot Football Tickets. And although I had little response to e-mails phone calls asking when I could get ticket,even at one time being told I might have to pick ticket up near Wembley. Hot Football Tickets e-mailed me to say ticket sent by 'special delivery' The ticket duly arrived two days before the game. So one happy supporter off to Wembley, thanks Hot Football Tickets. As for the result well we (Saints) were cheated!
KA
Kay A.
Good experience with this company
We ordered 3 tickets for Arsenal v Hull tickets. I was worried because of bad reviews. We got the tickets and good communication with the company led to a great day for all, thank you would use site again
Kay Allen
NM
N M.
Liverpool tickets
Bit risky. BUT got my tickets as promised. Only downside....The tickets were season tickets. we had to take back to the hotel to be picked up. And they were in other peoples names and a seat apart. But thank you to the nice fan in the middle who swapped seats.
The courier was very helpful although i didnt get the tickets til 10oclock at night the night before the game after quite a few phone calls and texts. (In fairness. I can imagine they are very busy the day before the game)
So all in all. A good company jyst a Bit risky and would only use again as a last resort.
SC
Stephen C.
Liverpool tickets
Thanks for a easy purchase
MS
Michael S.
It all worked out, but not without some uncertainty
Long story quite short: It worked perfectly, and I got into the match with the ticket they gave me.
I wanted to see Liverpool v Manchester United on Oct 17, and after some research, decided this seemed like a fairly reputable re-seller of football tickets (this site, and others were used to make that decision). I ordered the ticket towards the end of September, and parted with a decent chunk of cash to make that happen. I opted for local pickup, as I was coming from Canada, and bouncing around Europe prior to the match, so could not guarantee a location for them to send me a ticket.
After purchase, I sent an email asking for information regarding the local pickup, as I was quite keen to understand the process, and make sure that they were taking care of my order after giving them a bunch of money. No response. A week later, I try again. Still no response. It's now a week before the match, and I fly out to Europe, and haven't heard from them. Needless to say I'm a bit nervous at this point. 4 days before the match, I finally receive an email saying they had my ticket, and a phone number for my local contact who I'll be picking it up from. Due to the nature of my phone plan, I waited to call the guy when I was in England, which was on Saturday (two days prior to the match). No response. Text as well, just to be sure. A few hours later, he texts me back, telling me to get in touch when my train gets me to Liverpool on Monday morning.
Cut to Monday, and I get to Liverpool. Call the contact, no response. Text him, no response. Meet up with my friends, and then eventually I get the call I was waiting for. Buddy has my ticket, but can't meet me until 6:30 or 7pm at Anfield (kick-off was 8pm). Really leaving it to the 11th hour! I was bummed, hoping to at least have the ticket before I head down to the ground, and then an hour or so later, that's exactly what happens: he calls me and says he's in the area ahead of schedule, so meets me at a coffee shop and gives me the ticket, 6 hours ahead of kick-off.
From there, no problems whatsoever; got into the ground with no fuss, and had a crazy good time at the match (regardless of United being little bitches and parking the bus against the mighty Reds). It wasn't without some tense moments, and general uncertainty, but at the end of the day, I paid for a ticket to Liverpool v Manchester United, and that's precisely what I got!
KS
kasem S.
i order 3 tickets for 2 game vip platinum
i order tickets now 313590 and 313591 and actually i read alot of good reviews and same of very bad one that make me very worry of reciving the tickets while i will go with my frineds and i allready booked for hotel and flights so plz let me know does i will recive my tickets are this is agood web need for advice.
AN
Andy
Advertised prices are a work of fiction **Update issue resolved by Hot football tickets
Saw 2 football tickets at the advertised price of £97 each so £194 in total.
Cheapest I could find at the time, so I ordered, but on checkout (and btw it takes you to a US site for this part) the price has suddenly shot up to £222.
At this point they already have my credit card details , so ok I will take the 'hit' of the extra £28. But then a day later, what they actually take from my account is 264.71 and my card company charge me £7.27 for the currency conversion from US dollars.
So 2 tickets which originally were meant to cost me £196 , have infact cost £271.98
When I complained, they said it was because they bill in US dollars I have to pay the cost of the conversion.
Its a complete rip-off ! Ended up paying nearly 40% more than the 'advertised' price
Their delivery is shambolic as well, told me tickets would arrive recorded delivery Monday between 9-13:00 and I needed to be in, and they would send me a tracking email in due course. Actually got delivered on the Saturday (and I missed them because I was out)
The 'tracking' email then turned up Monday PM 48 hours AFTER the tickets had been delivered.
In a simple phrase 'NEVER AGAIN'
They are dishonest in their 'pricing' and 'shambolic' in the delivery.
The only good thing I can say is I did get my tickets.
Update 11/11/14
Well to be fair on hot football tickets they did respond to my review and compensated me financially for what I saw as an overcharge.
Some points to be made here
They are a genuine company trying to deliver a service. Some of the reviews on here suggest they are a complete 'scam'. This is completely untrue, perhaps service levels could be better but they are sincere in their efforts.
Their website does have a nice online chat facility and I did get a response from them using it.
At the end of the day, I did get my tickets , and when I complained about the price overcharge they did correct it.
So in summary you should get your tickets, but I still feel they really need to do something about their advertised prices as they do not truly reflect the price that you will be charged due to currency conversions.
Response from Hot Football TicketsNov 12, 2014
Dear Andy
We are very happy to see you pleased with the way we have solved the issue.
We are pleased to note that you received when you request a partial refund, if so, we would like to point out once again to you and all our customers that we do not hide in any part of the site we charge service fee for the tickets you buying , It appears in the event page and on every page until the payment process.
Thanks for your feedback , we looking forward to serve you again
Best Regards
Jack Dover
[email protected]