Hot Football TicketsReviews of hotfootballtickets.com

Hot Football Tickets charged £300 for tickets that it advised as best possible view - they were misadvertised and entirely incorrect once I received them, after which they refused to provide a refund on the basis of misinforming the customer. Entirely insincere and unacceptable. A website set up to rip consumers off.

Terrible company. Will never use them again. Booked over a month in advance and they cancelled two days before the event citing that they couldn't receive the tickets. Complete fabrication.

Not trustable: when you get a confirmation from them, they might still cancel your order one day before the game. I booked the tickets between Ac Milan and Juventus on Oct 22nd, I get a positive confirmation from their website, which I am very happy about. They I booked the flight and hotel, for me and my girlfriend. When we are in milan, they told us they did not get the ticket. Also they did not say sorry about this. They claim to deliver the ticket 3-5 days before the game, I waited until then, got no response from them. When I call them, they always say they do not know when the ticket will be there, once they get an update from the system, they will send you an email. But basically, they are not in control of the ticket, they are just delaying it. I did this 6-7 times, all the workers kept saying the same thing (I think all the employees should get this kind of training quite often). One hour before the game, I called them, still the same, promise they will deliver the ticket today. When I arrived in Milan, get a message from them, saying the ordering failed. So I went to Milan for nothing. They do not even say sorry for this. So, they are not trustable at all. All what they are saying is we provide 1000 happy buyers every year, but they do not say 10,000 are not happy about it at all. Worst, they use your trust about this, and did not provide the promise at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

From the start this was a poor experience compared to other similar agencies I use - the communications were hopeless , phones not answered ,promised calls and emails didn't happen, phones put down on me . Worst of all though , tickets in the wrong end of the ground for the FA cup final ( which they can do in their terms and conditions if you look hard enough). This is obviously why they didn't send the tickets until the day of the game ,to leave me no time to complain , they are not anyway answering their calls today . Expect top prices and bottom service -never again , use this bunch of cowboys at your peril !

I bought a ticket of League Cup final ticket. I told the sell agent I bought the lower area seat and also write the notice of this, but he disconnected the conversation after I paid for the ticket immediately. I cannot connect the staff by email, online chart, because they never reply me. One week before the match day, I call them asked them to give me the tracking detail and ticket information, and they said they would email me. I have 2 phone calls to ask them to do that, they always said:"yes, we'll send that to u." and end the phone call. But they never done that. I received the upper area tickets which is not the ticket i want. But luckily, I watched that events.

Booked tickets for Man U vs Arsenal match, all PAYMENTS MADE, flew into Manchester...BUT..., No delivery of match ticket to my hotel of stay, been checkin vit d hotle reception since the otherday on delivery but d reply has always been a big NO, though i was told that d tickets will be delivered d day before d match by 22hrs., No tel # to contact these guys, no email reponds although 2 to 3 mails have been send.. No email reply,,no customer service..no follow up possible..also no tracking and delivery details possible

DO NOT use this company to book your football tickets! Let me detail you through my absolutely atrocious experience: 1. The prices are falsely advertised. In my experience, the Copa Del Rey tickets were initially advertised at €286. After the service and handling fees, which I understood, the price was €348. I was ok with this charge, but on the checkout screen (using a 3rd party site) the price jumped AGAIN to $484! The site charges a ridiculous "conversion cost" of over $100. 2. The checkout process is awful. As part of the process, there is a 3rd tab that indicates there is a "confirm" page. That is not true. After submitting credit card details, the order has already been placed; there is no confirmation. Furthermore, they charged me the $484, not the €348. There is a reason this website immediately states "all sales are final" and does not include a refund policy. I was absolutely livid. 3. Customer Service is NON-EXISTENT AND RUDE. After placing my order, I immediately called every number on their website. I never received a person on the line. In fact, they play a faulty "Press (1) (2) (3) options to speak to this type of representative" message and then hang up. I left over 5 messages and emailed them multiple times with my questions and never received a response. After multiple days, a representative online chatted with me and evaded my questions. When I asked for a phone number to call and discuss my questions, HE DISCONNECTED THE CHAT. Furthermore, whenever the service contacts you by phone, the operator uses a "No Caller ID" number so that you cannot call them back; only they can reach you. 4. Delivery of tickets is absolutely awful. The site claims to use a "leading top courier [service] such as Royal Mail, FedEx, UPS" and "[guaranties] fast delivery... 2-4 days prior to the football match." This is simply NOT TRUE. I sent multiple emails in the 2-3 days leading to the event asking where my tickets were. I received no response. On the day of the game, I was told the courier "had an accident" and that I would be forced to meet a courier at a location over an hour away from where I was staying. Once again, the service failed to meet its promises. 5. After all this effort on my end and spending $484 for my ticket, the seat itself was quite possibly the worst in the stadium. I was assigned a seat in the furthest row possible from the event - row 35 seat 586. I could barely see the game. In summary, this website is absolutely awful and should not be used to buy tickets. The people running the company are dishonest in their pricing and refuse to aid their customers. I am extremely unhappy, and I hope others do not make the same mistake I did. I will never recommend this company to anyone; it sells cheap tickets at extremely inflated prices and has extremely poor customer service.