HiMaintenance
Hotels To You | Customer Support - Dismal Experience
I have purchased from Hotels To You many years ago and the service was great. However this year, I ordered a white Hookless shower curtain on March 21st. It is July 21st and I'm still waiting for the shower curtain. In the interim, I have received a beige (not white) Hookless shower curtain which I offered to return since it was the wrong color. As a 'courtesy', Hotels To You told me to keep the curtain even though I did not want it. I still insisted though on the white shower curtain, at no additional cost to me since I did not receive what I ordered and paid for. When I would inquire about the status of the delivery for the curtain, Jonathan Baldwin of Guest Support would always offer an apology for the delay. As this tactic began to wear thin, Jonathan Baldwin offered a 20% discount to appease me (which I accepted) and continued to respond to my status inquiries with arbitrary shipment dates for each ensuing month. This went on for the entire four months. It was a good thing I did not need the curtain during those four months. After the passing of this most recent unfulfilled delivery date, I decided to go to Amazon.com to purchase the same Hookless shower curtain that was advertised on HotelsToYou.com. Now I'm waiting for a response to my request for a refund on the balance of the charge for the item that I never received. There is no information on the company's website other than a phone number and PO Box address. It seems all complaints and matters of customer service are directed to Jonathan Baldwin who is masterful at kicking the can down the street for Hotels To You. On a positive note: of the two items that I ordered, a pillow was eventually delivered...not on time, but it was delivered. The website still has the white curtain available for purchase online.