HotelsinamericaReviews of hotelsinamerica.com

If I could give zero stars I would, they are a scam company I booked a room through them but upon arriving at the hotel they had no booking I called the 800 number and was given the run around talked to multiple people most just hung up on me even told me that they cancelled my reservation and refunded my money but I have still not received the money back so now I’m having to dispute with my credit card company save yourself a hug w headache and DO NOT book through this company

STAY AWAY FROM THEM!! I booked through Hotels In America, but when I went to check out the hotel I stayed in couldn't access the payment from them. So I was charged twice for the same room. I've spent 3 months trying to get my money back! Hotels In America haven't been helpful.

I booked a hotel with them on August 27, 2024 to stay at the Hyatt place in Mesa Arizona. When I arrived at the hotel on Friday, August 30, there was no reservation for for me. I called the one 800 number for hotels in America, and they said something crazy like they needed to forward my call to urgent care? What is “urgent care?” Subsequently, I wasted one hour and 20 minutes being put on hold, being sent fake emails, being told they have to call Expedia because they can’t find my booking reservation. I was given a runaround and I never got into my hotel room that night. They kept me on hold up to 45 minutes. I never got my money back. I had to spend more money rebooking another hotel room because they ripped me off. Previously, I had used them several times, so I felt comfortable using them and that’s how they ripped me off in the end because they knew I was getting used to their service They are the absolute worst. They do not care they’re in this to rip people off. Do not waste your time or take chances with using them because they are cheaper than other hotels. They also operate out of the Philippines and few people speak English when you speak to them on the phone. This is nothing but a scam. They are the worst. And you will not get your money back. You will have to go through your credit card company and do a chargeback, which is what I have done.

Booked at stay at a hotel the same day, but when I arrived, the room was not clean and did not match the description at all. Spoke to the hotel staff and manager and they provided approval for the refund with no issue. Called Hotelsinamerica a few times to get a hold of them and ended up having to submit a refund request online. After multiple (20 emails+) and some phone calls back and forth over the span of over 2 months, they still were not responsive and kept stating they are waiting for a decision. They literally took $175. I even provided everything they needed to meet the criteria. Date, signature, hotel approval, etc. I ended up having to go through my bank to do a chargeback to get my money back. Save yourself the stress and headaches. AVOID HotelsInAmerica.

Couldn't seem to get my reservation through. And no Hotels In America customer service to help. Got tired of trying and they lost a paying customer!

Very bad customer service! The worst experience ever! Don’t book with them! Unprofessional!

Booked a hotel through their site. No mention of renovations or construction going on. I walk into the lobby and it’s completely under construction, jackhammering, dust everywhere. Refuse to refund me for room I didn’t even check into because Hilton needs to give them ok and Hilton won’t because it was “non refundable”. What a scam on both ends. When you book a hotel, you expect a quiet place to rest not an active work zone. Misleading customers to book places that are disgusting.

Customer service is awful. If you can understand their broken English they are totally unwilling to help resolve any issues. The do not care about customer satisfaction. Truly hope they quit doing business.