HotelsinamericaReviews of hotelsinamerica.com

The website shows the hotel we booked with as having a pool, a fitness center and a hot breakfast. This what the website showed when we booked and what it is still telling customers now. When we stayed last weekend, none of that was true. The hotel we paid the normal price for was under heavy construction with no amenities open. When I called, a representative said he couldn't discount at all, it might be different if I had photos! Well, I have photos of each boarded up spot! He says, oh, well he can't do a refund and no supervisors are available today. Total scam.

They scammed me out of my money! They made it impossible to request a refund even after the hotel's manager sent them an email with his signature approving the refund.

I was not told there would be a $15/night parking fee to self park in an unsecured parking lot. Hotels in America told me I'd have to work this out between me and the hotel. Sneaky way to get extra money. I won't use them again. They also didn't help me when I complained cigarette smoke was coming through the ventilation fan in the bathroom.

Hotels in America is a very bad company. We had a hotel booked since September 24,2024. The hotel cancelled the reservation due to storm damage from hurricane Helene December 12,2024. We never heard a word from them. I found out December 2,2025 that the reservation was canceled and we were not notified by hotels in America. I called them and they refuse to cancel the reservation. They said I need to call hotel and get proof and click on link which I’m not doing. The district manager called them and they still are not complying. I have turned this over to fraud at the credit card company. PLEase do not USE

I made a reservation for a hotel using their website. It was a great deal. I paid the extra $18 for the reservation to be fully refunded up to the date of the stay. I had to cancel and when I filled out the refund form, it said claim denied and application was closed. There was no way to reach out to find out why. I used the chat option which was a joke. They said insurance and refunds are part of their external team and that someone would reach out. No one reached out. Absolutely do not use them. If it looks too good to be true, it is.

THE NEGATIVE REVIEWS ARE TRUE! I use multiple third party vendors often and this has NEVER happened. I booked a NYC hotel early October via HOA to stay in December. Since there’s always a potential risk with third party vendors, I always call the hotel directly to confirm my reservation. I called in October the hotel didn’t have my reservation and stated HOA has to contact the hotel to provide my details in order to generate a hotel confirmation. I asked HOA repeatedly from October through December to confirm the reservation with the hotel. I was assured over 5 separate times that my booking was guaranteed and I had nothing to worry about. The “ travel partners” are on it and I would have my confirmation soon. On the last day of my free cancellation window and after I called 4 times in one day, I finally received an email that the hotel was overbooked and I in fact DON’T have a room. This is literally 3 days before I’m supposed to travel. There are limited options and all the prices have skyrocketed. I will never use this company again. The representatives are using a bogus script with all customers and they don’t know what’s going on or how to actually resolve an issue. There’s never a reason for you to wait to receive a hotel confirmation 48 hours prior to your check in date. I knew that was a lie but that’s what they tell you to keep your money. Luckily for me I stayed on top of the situation and received a refund. It seems their normal business practice is to take your money, get the run around regarding hotel confirmation, you show up to the hotel without a confirmed reservation, and then they refuse your refund with some ridiculous loophole or lies.

Hotels in America was recently listed as the lowest priced option when I looked at a hotel I planned to stay with. When I went to check out, they tried to charge me an additional fee for the hotel breakfast. I've stayed there before, and I know the breakfast is free. Seems like a sleazy way to try and squeeze more money out of customers. I ended up booking with a different site because of that.

I should have read the reviews first but I have a stay set with 2 people. I didn't see where I could add the extra guest. I call not to change the reservation but to add the second name. They charged me an addition fee for updating who the second person is. The will catch you coming and going with extra charges. I will never use this service again..