HotelsinamericaReviews of hotelsinamerica.com

This company will take your money and do nothing with your reservation. I flew from Fl to Ca. Got to my “reserved” hotel at 10pm for them to tell me they do not have my reservation nor do they have any open rooms. As i begged and begged because I had no where else to go they finally gave me a room at a premium cost for only one night. DO NOT book with this company. You will regret it.

Don't book with them! SCAM. Leave you on hold for 30mins. They pictures don't match be careful. You talk to like 4 different people that say the same thing promising to help. Hotel accepted refund but they won't honer it.

I'm in a nightmare with them now. I booked with them because it was the lowest rate. It was the right Hotel name but unfortunately for me, the wrong location. And the front desk couldn't do anything about the error in booking and I had to contact Hotels in America to correct. The number they provide as a contact is only a number for you to be put on hold. I then resorted to send an email to the address they also provide for support. It takes them about a week to reply an email.. The first response didnt address any of my concerns. The second response said I was getting a full refund in five to seven days. At seven days and no refund, I write them and get a response that's total gibberish from their amendments Team haha... This is evidence enough that there are too many online taking advantage of people at any place and any level because their no policies or regulations in place that will prevent that. The very ones that need to be liable and responsible to implement these policies and regulations are the same ones that allow and bring this to us. (search engines and browsers) Its not justified to say we are dumb and greedy to take the lowest price. Because we all have a little bit of dumb and greedy speaking for myself but the ones that are wrong here are the ones that are allowing this to come to us. to be continued I guess...lol

Same situation as others. They get legitimacy through being on the Google site with the lowest rate for a hotel room. Within 5 minutes of booking, we got to the hotel and it was dirty and dangerous. The hotel even gave us back the cash deposit we gave them BUT Hotels in America refused to return our money. We ended up sleeping in our car!It was constant fighting with them but they plan to steal your money. I learned an expensive lesson - just book directly with the hotel. Hotels have the desire to make it right with customers. Hotels in America.com is there to rip you off. How can they still be in business?

Our hotel extended a refund for a non-refundable trip in writing and Hotels in America would not return the refund. The hotel even said every other company issues a refund. Hotels in America simply kept the money. DO NOT USE this company. It's not worth the very small discount you are expecting.

They presented the best rate on Google maps. I choose them. I went through the SMS verification, entered credit card and hit "Purchase". They came back and apologized that no room was available at that rate, but offered one for 10$ more. I did the same thing again. They popped up a screen and apologized that a room wasn't available for that rate. I quit their site. They charged my credit card for BOTH attempts!!! I know Chase will fix it but THEY ARE A SCAM SITE!!!!

Please run away from this company. No not try to booked with this site. It a scam. There are out to scam people. If you booked with them even a spelling error on your name will make you to loose your money as they do not modify anything. They operate like spirit airline let the cheap price no deceive you

USE ANOTHER RESERVATION SERVICE!!! Beware, this hotel reservation service really sucks! I made a reservation through the Hotels In America website. When I got to the hotel of choice, they refused to rent me the room I had booked without an additional $250 security deposit paid (for some reason my credit card was not working that night, and the hotel would not take cash). So the hotel turned me away. When I contacted Hotels In America's corporate offices for a refund of my unused booking, they refused to refund what I had paid. They instead sent me on a wild goose chase, whereby I had to contact the hotel and ask them for proof that I had not used the reservation. In my opinion, it should not be up to me to have to contact the hotel -- Hotels In America should do that; they are the reservation service after all! This whole situation was extremely frustrating. I will NEVER use Hotels In America again to book hotel reservations. I advise anyone else who wants to avoid a frustrating situation to also skip using Hotels In America, and use another reservation service instead!!! Save yourself the agony of a cut-rate cheap hotel reservation operation!