HotelsinamericaReviews of hotelsinamerica.com

Beware Consumers Hi, We have a family member in the hospital who’s health took a nosedive out of the blue. I immediately booked a reservation at the closest hotel, since we’d all need a place to rest/shower. Within 10-20 minutes, I realized I had - ACCIDENTALLY - entered the wrong reservation date! Right away, I called their support line & asked to update the date of my reservation to the correct one. According to the company - since I hadn’t paid the $8 charge to allow for cancellations, they could do nothing. I said that I wasn't cancelling nor expecting any money back - I just wanted to update the room reservation date, period. I didn't care if the room rental rate was different from the one I had just reserved, I’d pay the difference, no problem. NO. NO. NO. We made 3 additional phone calls to their support line - but the final outcome is I am out close to $100 because of the above. The actual hotel is unable to help, due to it being a “third party” reservation. PLEASE - choose a legitimate booking company - one with at least a 4-star average. Read the reviews - I normally do - but my focus was to RESERVE A ROOM & GET TO MY LOVED ONE IN THE HOSPITAL. A one star rating for this outfit seems a bit too generous. Never again. Thanks.

This company allowed customers to book a hotel room at a hotel with Legionnaires disease! No ability to use running water or use the air conditioner! What kind of responsible company would do such a thing? To make matters worse both they or the hotel refused to give us a refund. Each one said was the others responsibility. Shane on you both! Such a rip off.

I've been on hold for a half of an hour as they try to get their act together. Room already paid for. These people clearly have no idea what the hell is going on. This is inexcusable. The worst I have ever had to deal with. I don't know if this is a scam or just gross incompetence. I have people wanting on me.

This is a terrible company. I will never use them again. Google should de-list them. I thought that because it came up in a Google travel search that they would be trustworthy but they are not. Reminder to self... always check the company's reputation before booking with them. Reporting them to Google next.

Made a reservation for a specific check-in date and when the confirmation came through, the date had been changed. When I called them, I was informed that there was no cancellation or changes allowed. I contacted the hotel directly, and they have no reservation under my name. Total Scam!!

I booked thru Hotels in America and when I arrived at the Hotel in Orlando, they didn't have any reservations under my name or with the booking number. I called and email and no response. I had to stay in another hotel. I sent a dispute to my credit card and Hotels In america submitted to them the rules and regulations stating no refund no cancellations for anything. I am sending again the dispute with all the emails etc and if not I will cancel my credit card. Incredible how people use people for the worst. DO NOT BOOKED THRU HOTELS IN AMERICA

I clicked in to book Sat-Mon, but the booking flipped to Mon-Tues, and they refused to refund me. I'm glad I didn't use it anyway after reading the other reviews. Better to lose the $50, ridiculous, and their customer service was a joke.

Horrible service! Waited at the front desk of the hotel for over an hour and they said hotelsinamerica hasn't sent the reservation over. I waited on hold on the phone for over another hour while being bounced to 3 different departments. Avoid hitelsinamerica at all costs!