HotelsinamericaReviews of hotelsinamerica.com

Do not use this website! They wouldn't refund one night from my two night stay. My friend who booked at the same time for the same dates through the hotel was easily able to get his one night refund. Do not use. Just book through the hotel.

A total scam. There should really be the zero star option. There is nothing to give even 1 start for. The hotel room was not available at my arrival. All smoking rooms. By chance the hotel manager was there. She immediately cancelled the reservation and refunded the virtual credit card from Hotels in America (BTW there is a difference between what they pay the hotel and what they charge the customer - a protection payment?). Myself and the manager were at the phone with hotel in america 3 times and 3 times the customer service representative hang up on us. In one of the calls they asked me to send documentation I couldn't possibly have or send so the manager did. The same was asked to me again later and I got the hotel provide me with a document to send and I did. Despite all, no refund. They double dipped charging me and the hotel for zero service. The hotel manager requested to have their hotel cancelled from Hotels in America's list. STAY AWAY FROM THEM. Question is why are they still in business of defrauding people? To answer the question of one of the ONLY 2 (out of 78) satisfied customers. If there is no problem because you were one of the only 2 lucky ones is all good. If there is a problem like the rest of the 76 of us you lose your money and receive the ugliest customer service. Feeling really cheated on so many levels! Keep using them and you will end up adding to the Zero star club.

DO NOT USE. Too bad zero stars is not an option. I am not a reviewer of people and places. Everyone has an experience or opinion but I can't keep quiet on this one. Horrible company!! Horrible customer service - I can't even call it that. Wish I had seen these reviews before I used their website. Charged me 25% of the total hotel expense - 25% - as a "service fee" and then tried to blame my displeasure at their actions on ME! They said my "accepting the terms" when I made the reservation, meant I accepted the "service fee" charged for their "being a small business". I spoke with a "supervisor" (after my emails were ignored) and tried to explain there was zero notification of said "fee", not even in their Terms of Service on their website. Nowhere was I told (or does it say) that the "taxes and fees" line on the booking confirmation statement actually goes to them. Said statement is drafted in a way that it looks like "taxes and fees" goes to the hotel. But when the hotel invoice arrives, and there is such a large discrepancy between what the website charges and what the hotel charges, you see why I call it "hidden fees". Complete false advertising. Would not work with me at all on a refund; not even a partial one. Learn from my costly mistake! Be aware of what you are paying for with these people.

Those folks stole my money. I had a reservation for them from hotelsinamerica from May 14 to May 19 and I called and stated I was ill and not able to travel. I was told I could get refund if I provided doctor's note, however, after providing the note, they still took my money. This is absolutely immoral behavior and theft from people.

Long story short, hotel room booked through them was OVERBOOKED that night. Tried to dispute, even through PayPal, but did not get any sort of refund. I was scammed. I would not recommend booking with hotelsinamerica, I believe they are a scam business. May work sometimes but if things go south, you can forget getting a refund. Check other reviews to confirm the exact same experience I had - don't let their low prices pull you in.

Do NOT USE! PLS Read other reviews here! Big SCAM! ...and small saving you think you will get is just not worth the aggravation you will get if and when things go wrong! Questionable why reputable big chain hotels use them at all as so many bad reviews surely will affect their reputation as well unless to shift completely unsellable, inexistent or worst rooms they have. I have booked 2 times though them as traveller from abroad and unaware of their reputation and found them on map search for nearby hotels. one was not habitable. They are difficult to get in touch with. They will happily take your money but will not deal with any issues! I will not use them again and would not recommend!

I booked through HotelsinAmerica without reading online reviews first. I called Hilton to verify my reservation before I left, and they had no reservations booked for me. I called Hotels in America and got the run around. They were supposed to call me back with their “travel agency”, but I never received a call back, nor did a receive my money back. DO NOT trust this website.

They refused to refund a booking that was made for the wrong time window, the request was made within 1 day of placing the booking, they said they would be refunding me then went dark on communications...