HotelsinamericaReviews of hotelsinamerica.com

Not trustworthy. The second the room was "booked" we waited 5 minutes for a confirmation email and it never came. We then contacted the hotel and they said there was no reservation under our name. I called Hotels in America and they said there was no booking under our name either. This was very fishy because I distinctly remember putting in all the info carefully and the website claimed the booking was successful after we checked out. The card used was then checked for any charges and locked. This whole ordeal made me very suspicious of the trustworthiness of this site. Especially after I looked the site up and everyone has a bad experience. This made me so annoyed I made an account to post this review.

Scam website. We booked a hotel but when we arrive, the hotel manager told us they didn’t work with this website for listing. Avoid booking on this website

Booked a one night stay in Charleston, NC at the Hyatt. There was an issue with the cleanliness of the room; bed linen soiled with blood. We changed rooms twice due this issue. The Hyatt offered a 50% credit on for the stay. HotelsinAmerica is refusing to refund me the credit without a $30 processing fee. I requested to see the policy in writing - no response. This has been since June 23, 2024. I would not recommend using this booking site.

Bad customer service and they charge you twice for your booking. Stay clear from booking a room through them. They say you are getting a refund and never send it and stop replying to emails..

These guys are cheats and they do everything to harass you just before your travel and cheat your money! Never ever trust these people. Total BS! There should be an option to put a 0 star or a negative star for these types of companies.

The site said the booking didn’t go through but they charged me and have no direct customer service.

Wish I could do negative stars. Use this site to book at a beachfront hotel. On all sites for this hotel you get an ocean view or a garden view. The room options started with were different number of beds for the "garden view" rooms and then the higher prices were for the different numbers of beds for rooms "the views". The pricing details also said it included the resort fee, but then charged for the resort fee. I called the hotel they said the reservation is for definitely a garden view room. I called HotelsInAmerica customer service and was told "it doesn't say what kind of view so the hotel can pick any view they want" and "it is our process to have the resort fee paid at the hotel". When I pointed out it says in the pricing details for my specific reservation "includes resort fee" both the first person and the supervisor repeated the same exact words. I don't see how the consumer is supposed to interpret "the views" at a beachfront hotel to mean a window. In the end, they did nothing to address either one of these issues. I wish I could post photos of my reservation and the room choices, but you can't do photos here

I tried to reserve. Entered all my information, and they wanted me to leave a tip (can you imagine!!!!) which I declined. Well, card did not go through. I called the bank, they say and approved but nothing, so I tried a second time in my phone while I had the bank, transaction declined again. I changed credit card, same thing, and I am thinking they wanted me to pay that tip. BEWARE.