HotelsinamericaReviews of hotelsinamerica.com

Website was janky. Refreshed the first time I tried to submit the booking form and the date changed from July to November and the refresh must have unchecked the box to get a refund, but I doubt they would refund even if I had. Failed to get my money back through paypal and currently going through a dispute with my bank, but hotelsinamerica are professional scammers and they have their ToS to legally back their sleazeball tactics. $120 down the drain and they never even sent me my hotel confirmation anyway, so I don't have any booking info. Just a hopeless feeling watching evil scammers beat you down and nobody is out there to help the consumer. Edit (25 Nov 2024): I was able to get a refund through my Chase bank after Paypal sided with the scammers. I hope banks and other financial institutions halt doing business with companies like this. I've read through some of the newer reviews and it looks like others have experienced what I went through. I'll be surprised if this company is around in a year.

very deceptive company. This past week i booked for one nite and this company charged me for 2. within the hour they sent me my confirmation is when i immediately contacted them, within the hour of booking. They didn't want to correct the problem and i am looking at it as clear as day. i was charged twice the amount intentionaly. i am going thru my credit card company now. Stay with sites that you know.

I have booked several times for rooms at Drury and Holiday Inn with no issues. My reservation at Sure Stay Hotel by Best Western (660-584-3646) didn't go as well. The non-smoking room was not available and the hotel was sold out. The manager at Sure Stay cancelled the reservation in front of me and showed me the completed cancellation. I requested a refund from hotels in America. I sent in their forms and proof of my having to stay at Super 8. Hotels in America now refuses to issue a refund claiming that their "travel partner" didn't cancel the room. They can call the manager at the hotel who will verify that the room was cancelled. I just called them today. Now I will dispute the charge with my credit card and prove that the service paid for was not provided, that the hotel cancelled the reservation, and that Hotels in America is being dishonest in their response to me.

I booked a hotel with hotel in america website. After I arrived at The hotel, The hotel manger inform me she couldn't find my name in their reservation list, so I was tired and I booked directly with the hotel and start calling hotels in america their customer service they claimed they did the reservation I asked for supervisor and I asked the supervisor to call the hotel Manger directly to confirm my reservation I was infront the hotel manger when she inform him she didn't have my name on the reservation list, then the hotels in America supervisor apologized to me and assured me it was a mistake in 72 hours I will get my refund. After 72 hours no refund he ask me to give him another 72 hours, today I recieved an email stating our parteners declined to give you a refund. Reading a lot of reviews this is what they do scamming Americans from India. I wish the US government protect its citizens from scammers from India not to use the Google travel websites to scammed Americans. Their trick is they will show you $10 difference from most of a well know travel websites like Expedia, Travelocity.... Stay away from them ........

Booked a non smoking room. Wife is severely allergic to smoke. When we went to check in it had been changed to a Smoking room!!! They wouldn't change it so we were just out our $$$ and had to pay for another room!Absolutely NO CUSTOMER SERVICE ABD DIDNT CARE ABOUT MY WIFES ALLERGIES!! WOULD NEVER. NEVER RECOMMEND Hotels in America! They are SCAMMERS That will take your money with No Customer Satisfaction!!!

Scam!!!! Don't ever book any hotel from Hotels in America!!!! Hotel didn't receive booking under my name and hotel told me that they always had problem with this website. Customer service promised refund the money to me via Email, but I never received my money. I've tried to dispute from Paypal, but the last minute they showed their policy said it was un-refundable and the fake reservation to Paypal, so Paypal on their side. Then I've called my bank did dispute, this BS website still lie about the reservation and policy to my bank, my bank also said the transcation is valid, this is insane!!!

Booked a room on 8/5 for 8/10. Upon arrival to the hotel they could not find a reservation for my name and booking #. They were sold out of rooms and couldn't offer me another. I waited on hold for 30 minutes for someone to answer and keep me on hold for another hour and when the second person answered they said they have to call me back. I asked for a refund but they insisted at 9pm to keep trying to get me into this hotel and that they don't do refunds. Hours of my planned weekend wasted. I ended up having to spend another $380 at another hotel and at about 10pm is when they said they will refund me but I need to give them a pay pal email? I didn't pay with a pay pal account and don't have one so this is extremely strange. Whole thing seems like a scam. Will never use again.

Wish I had done better research before booking through them; like another review before mine - I was charged twice. While customer service was helpful and said I could submit the hotel receipt to their amendment page - the receipt is for $0; I don't know why, I don't care why. I'm just gonna go through my credit card company to do a charge back and save myself time and stress.