Hostwinds specializes in web hosting and cloud services. Since 2010, our commitment has provided great hosting options at an affordable price around the globe. Additionally unmatched by our fantastic 24/7 support team and 99.9999% uptime guarantee. We consider our customer's family and provide them with all the excellent hosting services they deserve.
Hostwinds (hostwinds.com) has 720 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
hostwinds.com
Website
hostwinds.com
Category
Internet & Software
Location
Seattle, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 22% of reviews.
Latest
Most recent review: October 2026.
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Everything went smooth. Your techs kept me informed. Moved all my web files and e-mail flawlessly. Your interface is great. Been editing html and swapping files with no issue. I'm good to go.
KE
Ken Erik Ø.
Great guys at work for you.
Great guys at work for you.
Excellent customer support system.
AL
AliMohammed
The best thing about hosting is fast support, very wonderful hosting, and excellent and very fast support
The best thing about hosting is fast support, very wonderful hosting, and excellent and very fast support
BR
Bill R.
Make sure you get one of the good support reps.
The service is fine, exactly what they publish on the tin.
But if you have questions for support, sometimes the live reps are hit or miss.
You'll go from having someone who understands English perfectly and can answer simple questions immediately, to getting some folks who don't seem to understand the correct terminology and instead of giving you straight answers they try to upsell you on crap you don't need.
I wanted to ask about instance persistence and deletion. Somehow this conversation got into the realm of having to cancel my account and sign back up again! Eventually I got someone who understood the terms, and pointed out that the 'reinstall' options would accomplish everything I needed.
Then I had a bug that I just needed to confirm as a localized issue and not sitewide. The first reps talked about everything from upselling my support contract to increasing the CPU and memory of my cloud machine... which would have been pointless. But as soon as there was a shift change, my actual question was answered in 2 minutes.
So good service, great price, but watch out for support reps who just want to upsell you and have no idea what you're talking about. Get one of the good ones, get your question answered, and enjoy your experience.
GP
Guang Peng T.
I enjoyed the features of Hostwinds
I enjoyed the features of Hostwinds. The payment transaction was smooth, basic, including add-ons. I was glad that I chose Hostwinds team help on management on tickets for me when changes require me to take charge of securely. I hope that my website is simple mode severe PECS SVG symbols and no complication about any buying and selling. I hope that Hostwinds can manage for me no need any unnecessary phone calls during my school work times. First school day increased a bit, or maybe wasn't because I signed up. Not sure. Hostwinds EPanel is excellent. The Cloud and Account Home, every tab seems very advanced on storage, payment history, tools. But I clicked on MyDomain, nothing showed up yet. I think that some methods require 24 hours to take change. I am satisfied with my purchase.
KB
Kris B.
Not for multi-sites - they will throttle you daily
Although they claim to allow for multi-sites, under the "Ultimate Web Hosting" option, all your sites go under the public_html folder. You don't get a choice. All sites share the same resources so I was constantly being throttled and basically shut down. I couldn't upload images without being shut down. I couldn't update plugins without being shut down. I couldn't update WP Versions without being shut down. Every action on every one of my websites caused my websites to be throttled and shut down. My inbox was constantly full of warnings.
This is what they told me when I complained:
"We have implemented a resource limit for each account, and when they exceed it, only their account gets throttled without affecting the server performance. So your website goes down frequently during this period."
Do not recommend for anyone with more than 1 or 2 websites.
Response from HostwindsAug 9, 2023
Thank you for taking the time to share your experience with us. Your feedback is immensely valuable to us, and we want to extend our sincerest apologies for any inconvenience you've encountered with our hosting services.
We truly understand the importance of tailoring our hosting solutions to meet the diverse needs of our customers, including those managing multiple websites. It's important to note that our shared hosting plans, as elaborated in our comprehensive tutorials (Shared Hosting Overview and Business Hosting Overview), are carefully designed to offer a cost-effective option for users with relatively moderate resource demands.
In the shared hosting environment, all websites are housed under the public_html folder, as you've correctly pointed out. However, owing to the shared nature of resources, there are certain limitations placed on resource-intensive activities to ensure equitable resource allocation among all users on the server.
Considering the specific challenges you encountered and the nature of your requirements, our team thoroughly examined your account and recommended an alternative solution: transitioning to a Virtual Private Server (VPS). VPS hosting offers dedicated resources and enhanced performance, which could effectively address the issues you faced due to resource constraints.
We sincerely regret that our shared hosting services did not meet your expectations, and we fully recognize your perspective. It's important to mention that our team is always committed to providing solutions and explanations to the best of our abilities. However, we do want to clarify that development support falls outside the scope of our provided services, as outlined in our Tiers of Support.
If you decide to explore different hosting options in the future, please know that we are here to support you in identifying the most suitable solution that aligns seamlessly with your requirements.
Once again, we extend our gratitude for your feedback, and we remain hopeful for the chance to deliver an improved hosting experience for you in the days to come.
