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Horrible customer support
Horrible customer support, Every ticket opened or updated takes weeks to respond with vague explanations and no fixVery poor customer support and a disappointing experience overall. Every support ticket takes weeks to get a response, and the replies are usually vague, with no actual solution provided. I purchased the Tier 2 LTD plan expecting to host up to 10 domains, but they only allowed me to add 2 domains and refused to let me add the remaining ones. This does not match what was promised and feels misleading. I would not recommend this service unless they improve their support and honor the limits included in their plans. es. I got tier 2 LTD from them them and they aloowed me only 2 out of 10 domain hosting and they not allow more to add.
Response from HostvergeJul 13, 2026
Hello, Thank you for sharing your feedback. We’ve carefully reviewed your support history and can confirm that our team responded to your queries and provided clarification regarding your Tier 2 LTD plan. The issue here appears to be a misunderstanding of the plan inclusions rather than a lack of support. The additional features and usage limits you requested are not included in the Tier 2 plan you purchased. Our team has already explained the plan scope and the corresponding limitations through your support tickets. We understand this may be frustrating, but we would also like to clarify that the service has been provided in line with the plan terms. That said, we value all customer feedback and are continuously working to improve both our support response times and communication. Regards, Team Hostverge !!



