Host ToolsReviews of hosttools.com

Recently changed prices with no communication that I can find in my email. Customer service did not help. Watch your bill if you choose to use this service.

Too expensive, too delayed no customer service

Double bookings, guest lock outs, terrible support. Do not use this software. Host tools used to be great, but their support has been very bad lately. I've had to deal with continuous disconnects from VRBO, Guest door codes being cancelled before their reservations are over, and double bookings even though all platforms are correctly configured. Take your business elsewhere as there are many more channel manager softwares currently on the market.

Having looked at several channel managers, i hoped this one would suit me. It appears to have great reviews and reasonably priced too. So I gave it a go - excited to finally be getting my short term rental business organised. My experience this time was that (a) it wouldn't connect with Airbnb at all (b) it wouldn't connect with booking.com either. Reported this - the couple who run the platform tried to help. But didn't help at all. Biggest issue i had was that they seemed to forget there was a customer on the other end and although they appeared to be trying to sort out the problem, they never told me that... just left me wondering what was happening. This was a disaster of a trial - and when i told them that, they just said "sorry you feel that way". Nothing worked at all and my customer experience in this case was terrible.