Sol
Fast and professional customer service!
Fast and professional customer service!
Response from HostfullySep 8, 2026
Exactly what support should feel like when you need a hand. Thanks for recognizing the team, Sol.

Hostfully: The Growth PMSHostfully is the #1 platform for short-term rental operators scaling from a few listings to 100 and beyond, on one platform, without ever switching software. With Hostfully's innovative and reliable suite of tools, customers grow their portfolios by 40%.Built to grow with youMost STR operators outgrow their first PMS right when business picks up. With Hostfully, you start on the platform you'll scale on, with the tools and people to help you add your next property, owner, and team member.Core features that put growth in motionBooking Pipeline: one view of every inquiry, reservation, and check-in. Follow up, quote, confirm, and take payment in one workflow.Channel manager: real-time rate and availability reliably sync across Airbnb, Vrbo, Booking.com, and 60+ channels.Automations: templates and reservation triggers for guest messages and team tasks, so your next property runs like your first.Reports: custom owner and financial reports, scheduled to send automatically as you add homeowners. Fully customizable to suit any business or report type.InboxAI: AI-drafted guest replies from your property info and guidebooks. Your team reviews and sends each one.Direct booking website: a branded site for direct reservations, managed alongside every other booking.Add what you need as you growAccounting: trust accounting and expense reconciliation that keep your books clean as you expand.Digital Guidebooks: property info, local tips, and upsells in one guest-ready guide for every listing.Smart locks: manage locks and 250+ smart devices, with a unique code for every stay.Dynamic pricing: rates that respond to demand, so every listing earns what the market will pay.AI auto responder: instant, around-the-clock answers to common guest questions, powered by AI, and your own rules and procedures.Screen & Protect: guest verification plus damage protection up to $50,000 on every reservation, OTA or direct.Plans for every stage of growthGrowth: everything you nee
Hostfully (hostfully.com) has 382 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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382 approved reviews, newest moderated first
Sol
Fast and professional customer service!
Response from HostfullySep 8, 2026
Exactly what support should feel like when you need a hand. Thanks for recognizing the team, Sol.
Amanda
Great service! My issue go resolved very quickly. Thanks Palo.
Response from HostfullySep 8, 2026
That’s the kind of support we want Hostfully customers to be able to count on. Paloma is great at getting to the heart of an issue quickly and helping customers keep moving. Thanks for the shoutout, Amanda.
Mahshid H.
The platform is very user-friendly and easy to use. Whenever we have an issue or need assistance, the support team is responsive and always helpful. Overall, we’ve had a great experience!
Response from HostfullySep 8, 2026
A platform should make the work easier, not add more to your plate. Great to hear Hostfully has been doing that for you, Mahshid, both in the product and in the support you receive when you need a hand.
Alexis
Paloma was helpful and straight forward with the solution for the problem I was having. Kind customer service!
Response from HostfullySep 8, 2026
Sometimes the best support is simply getting to the answer without making things more complicated. Glad Paloma made that happen for you, Alexis, and brought some kindness along with it.
customer
Jose is always great- quick to respond and has truly helped build my short term rental business!
Response from HostfullySep 8, 2026
Great to hear Jose has become such a dependable part of your day-to-day.
Alexandria H.
Lauren has been amazing through the onboarding experience. I have felt very supported and she helped me so much with the processes and computer stuff.
Response from HostfullySep 8, 2026
Lauren is great at breaking things down and making the setup process feel manageable. Really happy to hear she’s made your start with Hostfully a good one, Alexandria.
Frederick A.
Monica is always helpful and understanding of my concerns.
Response from HostfullySep 8, 2026
That consistency matters, Frederick. Monica has a knack for making customers feel heard, and we’re glad she continues to be someone you can count on at Hostfully.
Fernando S.
Thuy was very helpful, informative and patient.
Response from HostfullySep 8, 2026
Thuy has a real gift for making support feel easy and unhurried. We’re lucky to have her on the Hostfully team, and we’ll make sure she sees this, Fernando.