Horticulture SourceReviews of horticulturesource.com

Response from Horticulture SourceFeb 7, 2025

We take customer service seriously, so we were surprised to see this review. After checking our records, we have no record of any orders or communications from you. Our website clearly displays stock status, including backorders, and our team personally responds to emails. If you have a genuine issue, we’re happy to help! Please reach out to us directly with your order details, and we’ll gladly assist.

Response from Horticulture SourceFeb 7, 2025

We take false accusations very seriously and want to clarify the facts. Your order total was $700, not $1,000, and certain items were restricted from being shipped to your state due to legal regulations. As soon as we identified this, we refunded you for the restricted items plus the freight savings. Your shipment included a packing list, as all our shipments do. Invoices are never included in shipments—they are emailed to you immediately upon placing your order, along with your order confirmation. Regarding delivery, carriers handle the final drop-off, and while signatures may not always be required, tracking is always available. If you had any concerns, we would have gladly assisted you—our customer service is easily reachable via email, and we respond promptly. We’ve been in business since 2006 and proudly maintain an A+ rating with the BBB. We operate with full transparency and integrity, and we do not appreciate baseless claims of fraud. If you still have any legitimate concerns, we encourage you to contact us directly so we can assist you properly.

Response from Horticulture SourceFeb 7, 2025

We processed your cancellation and issued a full refund as requested. Our website clearly displays stock availability, and we always work to fulfill orders as quickly as possible. While our primary support is via email to ensure accurate tracking and resolution, we always strive to respond promptly. If you ever have any concerns, we’re happy to assist!

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback. We take great pride in offering some of the lowest prices in the industry along with fast shipping. Our records and customer testimonials consistently show that we work hard to ensure prompt delivery and excellent value. If you experienced any specific delays or pricing issues, please reach out to us directly so we can address your concerns immediately. We’re here to help and continually improve our service.

Response from Horticulture SourceFeb 7, 2025

We take customer concerns seriously, but after reviewing our records, we have no record of any orders or refund requests from you. Our website clearly displays stock availability before checkout, and we always refund any backordered items upon request. If you believe you placed an order with us, please contact our support team with your order details so we can investigate. We’re happy to help—but misleading reviews like this don’t reflect our actual business practices.

Response from Horticulture SourceFeb 7, 2025

We strive for transparency, which is why our website clearly displays stock status on every product page—whether an item is in stock, out of stock, or on backorder. Your claim that we don’t notify customers of backorders is false, as this information is available before purchase. We always ship what is available and promptly refund any unavailable items, including tax and shipping savings. However, shipping costs for items that were successfully delivered are not refundable, as they were already paid to the carrier. Pricing fluctuations happen due to supplier changes and promotions, not as part of any deceptive practice. If you had any concerns, our customer support team is always available via email to assist. We process refunds as quickly as possible, but some situations—such as waiting for supplier confirmations—can extend the timeline. We take customer satisfaction seriously and are happy to address any valid concerns, but this review misrepresents our policies and procedures.

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback. According to our records, your order was processed and shipped the day after it was placed. It appears the email address provided was invalid, which may have prevented you from receiving our order updates. We’d be happy to help resolve any further concerns—please reach out to us with your correct contact details so we can assist you further.

Response from Horticulture SourceFeb 7, 2025

Our product listings clearly specify quantities—if an item is sold by the case, it will explicitly state something like "Case of 10." We do not see any orders under your name that match your claim, but the only ones that may be yours were correctly shipped as listed. We also maintain an A+ rating with the BBB and respond to all inquiries. If you have an order concern, we’re happy to help—just reach out to our support team directly. Misrepresenting the facts doesn’t help anyone.