Horticulture SourceReviews of horticulturesource.com

Response from Horticulture SourceFeb 11, 2025

We’re sorry for any confusion regarding your order. The item you purchased was marked as backordered at the time of purchase, which means it takes longer to ship. We also send email updates and are always available to answer questions—just reply to any of our emails. Our contact form is fully functional, but if you had any issues submitting it, we’d be happy to assist via email. Please check your inbox for our updates, and let us know how we can help. NOTE: Be sure to check your spam/promotions folders for our emails. We don't show that you emailed us at all from the address email you provided on the order. You can use the contact us form on the website to contact us anytime!

Response from Horticulture SourceFeb 10, 2025

You requested a refund, and we processed it promptly. Our website clearly marks items as "in stock," "out of stock," or "backordered" so customers can make informed decisions. While we understand frustrations with backorders, we do not hold funds unnecessarily and always issue refunds when requested. Leaving multiple negative reviews after receiving a refund seems unnecessary, but we will continue responding to reviews with accurate information. We appreciate all feedback and strive to improve where possible.

Response from Horticulture SourceFeb 5, 2025

We’re sorry to hear about your experience, but we want to set the record straight. As soon as you reached out, we immediately contacted the vendor to send you a replacement—no hassle, no delays. We take customer service seriously and always work to resolve any issues quickly and fairly. As for your claim about a “scam,” we have absolutely no idea what you're referring to. Our website is secure, transparent, and trusted by thousands of happy customers. If you have a real concern, we’re happy to address it directly. Otherwise, making baseless accusations doesn’t help anyone. We stand by our commitment to quality products and excellent service, and we wish you the best.

Response from Horticulture SourceJan 28, 2025

We’re sorry for the mix-up with your order and appreciate your patience while we work to resolve it. A prepaid return label was sent to you on November 26 to make the return process easy, and we’ve just resent it in case you didn’t receive it. Once we receive the incorrect items back, we’ll be happy to send out the correct lights right away. Please let us know if you need any further assistance—we’re here to help!

Response from Horticulture SourceJan 28, 2025

We’re sorry to hear about your experience and understand how disappointing it is to receive a damaged product. Our goal is always to provide the best service possible, and we truly regret that this situation has left you dissatisfied. Unfortunately, without a photo showing the damage, we are unable to process a return or replacement with the vendor who shipped the item. We understand your concern about leaving your fish without a filter and appreciate that you’ve done your best to work with the product as is. If there’s anything we can still do to help—such as assisting you in obtaining replacement parts or addressing the UV light issue—please don’t hesitate to contact us. Your satisfaction is important to us, and we’d like to find a solution that works for you.

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback, Kay. We’re sorry to hear about your experience and want to clarify a few points. Our website clearly indicates if an item is on backorder and may provide an "estimated" shipping rate at checkout. Actual shipping charges may vary slightly based on carrier rates and product availability. If an item becomes unavailable, we do our best to offer suitable alternatives. We’d appreciate the opportunity to look into your specific situation further. Please contact our customer support directly with your order details so we can address any outstanding issues.

Response from Horticulture SourceJan 29, 2025

We’re sorry to hear about your frustration and appreciate the opportunity to clarify. A replacement was delivered on November 11, and the delay was due to our vendor being temporarily out of stock. We understand how inconvenient this was and sincerely apologize for the wait. If you have any issues with the replacement or need further assistance, please don’t hesitate to reach out. We appreciate your patience and your business.

Response from Horticulture SourceJan 29, 2025

We’re sorry to hear about your experience with our website. We take feedback seriously and continually work to improve the functionality and user experience of our site. While we understand your frustration, it’s important to note that this review is not based on a completed purchase or firsthand experience with our products or services. If you encounter any specific issues with navigating the website, we’d appreciate it if you could reach out to our support team directly so we can assist you and address any problems. We’re committed to providing quality service to all our customers and hope you’ll give us another chance in the future.