jason W.
It took 16 days to get my order
It took 16 days to get my order, meanwhile they don’t answer the phones at all, just automated emails, no tracking information for over a week and a half, thought I was getting scammed until a different delivery company called me on day 14 and said they’d be here between 9-5 on day 16!!! Very frustrating if I would have known it was going to be this way I would have never used them!!
Response from Horticulture SourceDec 4, 2025
We understand your frustration, but we’d like to clarify the situation. Your order weighed 998 lbs and shipped as a freight pallet delivery to a rural area in Maine, which requires scheduled delivery—this is why it took a bit longer. Freight carriers must coordinate delivery times directly with customers, and that’s when you received the call to set it up. We personally responded to your emails and provided tracking. We’re glad your order arrived safely—and it’s worth noting you received brand-new products direct from the manufacturer at nearly 50% off wholesale, saving you over $2,900 off retail on your $2k purchase! We appreciate your business and your patience with the freight process.