Its not the right size, i order the toilet from Amazon. It didn't come with the tanks cover. I didn't go ahead and return it. Because the expense was too much to send back and it was on the customer. Now I purchased another one, and it doesn't fit right?
Response from HorowMay 11, 2026
We’re sorry to hear the product did not meet your expectations.
Our support team has already been in touch to better understand the issue and provide assistance. Customer satisfaction is very important to us, and we’ll do our best to help resolve this matter.
SP
Steve P.
Great company
Great company, great product, and wonderful support.
Response from HorowApr 16, 2026
Thank you for trusting HOROW! Your feedback means a lot to us and motivates our team to keep delivering top-quality products and exceptional service.
MA
Marcos
HRT-38P
What a product! Never thought a toilet could be so good. Quick delivery too.
Response from HorowApr 13, 2026
Thank you so much for your kind words about the T38P smart toilet! We’re thrilled to hear you’re enjoying both its performance and fast delivery. Your support inspires us to keep improving our products and services!
AC
Anthony C.
Horow didnt give up....
My initial inquiry was not addressed properly. However, Horow promptly followed up, and after my reply, continued communicating with me until the issue was fully resolved. I will do further business with Horow because of their customer service!!
Response from HorowApr 9, 2026
Wow, thank you for taking the time to share this! 😊 We’re so happy to hear that our team could stick with you and get everything sorted out. Your trust really means the world to us, and we can’t wait to keep serving you in the future!
JB
James B.
I absolutely love my Horow T38P
I absolutely love my Horow T38P! Ordering, receiving and installing it was easy-peasy, and I (an almost 60 yo man) was able to accomplish the install all by myself. Yes, the toilet is heavy, but I lifted it with the help of a Plumber's Toilet Lift & Carry Tool that I'd gotten from Amazon before my Horow arrived.
Now, about the customer service: Outstanding! They were so patient and helpful. I'd ordered 2 toilets from them to begin with, changed my mind TWICE before finally settling on one (the T38P), which means they had to cancel and then re-order for me, and they did so with no hiccups or complaints. The lady I spoke to spoke perfect English and was super nice.
As for the toilet itself, it arrived carefully boxed, extremely well protected and on time. I've had not a single issue in the several months I've owned it. But should an issue develop I'm confident that Horow will assist me in any way they can. Plus they have many videos on their YouTube channel explaining how to replace parts, how to maintain your Horow product(s), etc.
I can't offer a single negative about the toilet or the company.
Response from HorowApr 7, 2026
Thank you so much for your kind words! We’re thrilled that you love your Horow T38P and had a smooth installation. It’s wonderful to hear our team could assist you along the way.
We’re grateful for your support and hope your Horow continues to bring comfort to your home. Don’t forget to check out our YouTube channel for tips and tutorials!
JK
Jeimy K C.
I purchased a one-piece toilet from…
I purchased a one-piece toilet from Horow for our bathroom renovation and I’m very happy with it. I no longer have to worry about dust collecting in all the crevices like with traditional toilets, which is a big plus.
I also reached out to their support team and they responded right away, which I really appreciated. It was great that I could order the flush button in black to match my hardware… that detail made a big difference.
Overall, I’m very satisfied with the quality and, most importantly, the excellent customer service.
Response from HorowApr 7, 2026
Thanks so much for your kind words! We’re thrilled your Horow toilet makes cleaning easier and that the black flush button was just right for your bathroom. 🖤
We’re always here if you need us—enjoy your refreshed space!
MI
Michael
Order was on time
Order was on time
Response from HorowApr 7, 2026
Thank you for your feedback! We’re glad your order arrived on time and hope you’re enjoying your Horow product.
EB
Eugene B.
Easy purchase and delivery.
Easy purchase and delivery.
Great product, performs well and looks great!
Response from HorowApr 7, 2026
Thank you for your kind words! We’re thrilled to hear that your purchase was easy and that your Horow product looks and performs great.
