HornystonerReviews of hornystoner.com

Response from HornystonerAug 10, 2022

Hi Selena, We apologize that your experience was not up to par. Per our policies, listed in our FAQs on our webpage, once an order has been shipped from our fulfillment center it is the responsibility of the shipping carrier, USPS, to deliver the package to the customer. We have no further information regarding the whereabouts of a package other than what the USPS tracking information states. Should a package be lost in transit or stolen, the customer must file a case with USPS to obtain any type of refund. We apologize deeply for the inconveience.

Response from HornystonerJul 13, 2022

Hi Yezz, Per our policy, if the package was not delivered yet the post office/courier claims it was, you will need to file a case with USPS or your local customs office. As listed in our store policies, we are not responsible for lost or stolen packages, as we have no control over the package once it has been picked up by USPS. We suggest getting in contact with your postman first or seeing if it turns up a day or two late; sometimes packages can be delivered to your neighbor on accident. We have attached the USPS customer service number for your convenience, which includes detailed information on what to do if your package is lost/stolen. USPS Customer Service 1 (800) 275-8777 File a claim here: https://www.usps.com/help/claims.htm We also suggest calling your local post office with your tracking number to see if the package could be held there for any reason. If there’s anything else we can help you with in the meantime, please let us know. Thank you again for bringing this to our attention.