HornystonerReviews of hornystoner.com

Lost money and this is all they can say a year after the fact. "Per our policy, we are not responsible for lost, stolen, or seized packages, and refunds are not issued in the event this occurs. An investigation was launched on our end last year and we were informed by USPS that your package was more than likely seized due to having an item not legal to be imported into your country upon arrival in Australia. Unfortunately, the Australian post can not confirm this for us, as the USPS tracking number was changed once it arrived in Australia by customs and it was not updated on their end. We apologize for the inconvenience. Please let us know if you require further asisstance" Dont bother buying if you are from Australia is all i can say.

ordered stuff in march and it has just been lost in transit since then. they won’t help me out, and i tried filing claims for it. they are trash

I never received my package. Wrote a few emails and got told that once it was handed to the USPS it was not their responsibility. Everyone just washed their hands of it and I literally got robbed. I lost all of my money and no options given just dissmissed. I actually had such a different perception of this store but have never received such shibad service. So dissatisfied! And it wasn't a cheap order. If I could give negative stars I would.

I ordered a bong. They sent it without putting that there is glass in the package. The bong came broken to the point that i was unable to smoke from it i emailed them and i have yet to receive a reply. Not to mention the bong took forever to ship. Dont order any glass from this website unless u want to wait for it only for it to be broken. Also my downstem was broken

probably the worst company I've ever dealt with and will never patronize again! I would recommend nobody ever spend your money here since you'll probably be sent a product that is used/broken out of the package (and that alone is absolutely DISGUSTING), you'll then be blamed and gaslighted for the issue, offered no help, and told to follow up with the "warranty". warranties cover things when they break, never having worked to begin with is the VENDOR'S issue. anyway, this brand SUCKS and I'm sorry I gave them my money or the opportunity to do the right thing. I eventually had to file a chargeback with my card since they refused to do anything. edit: thank you for perfectly proving my point with your response, THS. you've really got the whole gatekeep, gaslight, girlboss thing down pat. blaming your (former) customers for your many flaws, and trying to avoid any accountability for the low standards of your products by placing blame on anyone else says absolutely everything about you as a brand. you truly have no integrity and it shows in your dismissive, blameful responses. DO BETTER.

Bad customer service they dont care. Dont do anything with hes.

We have order a dildo and get scammed We have order a dildo. For 167$ USD 217 Canadian. We got it on 6 JAN we make a return because the custom fee is too much elevated. Try to reach email service got in touch after 5 hours. My wife ask for a complete refund. They say we have a policy of NO REFUND. but on the website no policy about NO REFUND and when you check out they dont tell you have to pay duty tax. But on the website you can change de money for CAD TO USD and other thats confusing because you tinking they gonna ship from your state or they have a stockage in your country. Its very confusing. They offer a gift card to my wife of the complete amount we have paying for. We have refused and ask for a full refund. No more communication since this days. Im gonna call VISA for fraud . 🤝 dont trust them they have attractive product but dont worth all the headhache to handle after this. PS : my order get stuck 1 week and 6 day at border its abnormal RED FLAG. We have order on 20 December. And they cant mark the package as a gift for no duty tax fee. Come on we are in the christmas days but you dont care about your customer PLUS you have try to approach my wife for being an what you call (ambassador influencor) for promote your products on IG you will be sure we never gonna recommend you and never buying again. The only way i can acepted your gift card its for burn it in a fire pit by myself. Seriously i dont care about your reply and what you have to say. Fraud is fraud . Whats do you thin im gonna buy it again from you after this sh****t experience ? What the F* where you came from ? What you think you are ? Visa is gonna give me back my moneys AND YOU gonna have -217 in your account PLUS a bad credit report for your compagny

I have been emailing back and forth with this company for now 8 and a half weeks! No one answers my questions or actually does anything to fix my problem. I ordered two sweaters as a Christmas gift for my friend and have been beyond disappointed to discover that this company is scamming me. I finally asked for a refund after 8 weeks of waiting for my order. In that time I received a fraud tracking number, apon asking for a new tracking number they have ignored my question and not provided me with a new legitimate one. After another two weeks of waiting for an email I sent another one to ask for a refund. I have now been ignored for over a week while asking for a refund. I have never been so dissatisfied or disappointed in a company. I online order all the time and have NEVER had such a difficult time or received such poor service. Would highly advise to NOT order from this company and to find another place with similar items.