HormifyReviews of hormify.com

Response from HormifyJun 15, 2026

Thank you for your feedback. We would like to clarify that the $19.99 charge is typically associated with the Wellness Challenge digital program, which begins as a 14-day trial and only converts into a paid monthly subscription if it is not canceled before the trial period ends. Information regarding the trial, renewal terms, and cancellation instructions is provided during enrollment and in the related email communications, including a reminder sent before the renewal charge is processed. We understand that there can sometimes be confusion regarding digital subscriptions, and we encourage you to contact our support team directly so we can review your account and explain the specific charge associated with your order. We appreciate your patience and the opportunity to clarify the matter.

Response from HormifyJun 15, 2026

Thank you for your feedback. We're sorry to hear that your purchase did not meet your expectations. We would like to clarify that customers are not enrolled in subscriptions without selection. During checkout, both one-time purchase and subscription purchase options are presented, and the selected option is reflected in the order confirmation and related communications. We also want to clarify that additional products are not automatically added to an order. Optional offers presented during checkout require a separate acceptance before they are included in a purchase and may be declined individually. We understand that checkout experiences with multiple offers can sometimes create confusion, and we appreciate your feedback regarding the process. If you have questions about the products associated with your order or the status of a subscription, our support team would be happy to review your account and provide clarification.

Response from HormifyJun 15, 2026

Thank you for your feedback. We're sorry to hear there was confusion during the checkout process. We would like to clarify that additional products are not automatically added simply by viewing an offer. During checkout, customers are presented with optional one-time offers that require an affirmative selection to be added to an order. Each offer can also be declined, allowing customers to proceed with only the products they wish to purchase. All items included in an order are reflected in the order summary and confirmation email sent after purchase. We understand that checkout offers may not be everyone's preference, and we appreciate your feedback regarding the experience. Customer feedback helps us continue improving the clarity of our ordering process.

Response from HormifyJun 15, 2026

Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your experience. We would like to clarify that subscriptions are not activated without customer selection. Customers are presented with both one-time purchase and subscription purchase options during checkout, and the selected option is reflected in the order confirmation and subsequent communications. We also want to clarify that the separate $20 monthly charge relates to the digital Wellness Challenge trial, which includes a reminder before the first renewal and can be canceled to prevent future charges. Regarding the $33 amount you referenced, this was not a cancellation fee. Subscription plans are offered at a discounted price compared to standard one-time purchases. When a customer requests cancellation before the first scheduled renewal, the difference between the discounted subscription price and the regular one-time purchase price may apply. This policy exists to prevent misuse of subscription discounts, such as purchasing at the lower subscription rate and immediately canceling before fulfilling the agreed subscription terms. Once the first renewal has occurred and the subscription agreement has been fulfilled, customers may cancel future renewals without needing to cover any pricing difference. We appreciate your feedback and the opportunity to clarify these points for future customers.

Response from HormifyJun 15, 2026

Thank you for your feedback. We're sorry to hear that you accidentally accepted an offer you did not intend to purchase. We would like to clarify that the additional offers presented during checkout are optional and require an affirmative selection before they are added to an order. Customers who do not wish to purchase an offer may decline it and continue with their original purchase. That said, we understand that mistakes can happen during the checkout process, and we appreciate your feedback regarding the visibility of the decline options. We continuously review customer feedback to improve the clarity and overall experience of our checkout flow. If you accidentally accepted an offer, we encourage you to contact our support team as soon as possible with your order details. We will be happy to review the situation and discuss any available options with you.